Phone not being answered

[BevW]

I tried calling 888-571-1122. It is Friday, Sept 27, 2019- 11:30 a.m. I keep getting a message stating that I am calling after hours and to call back another time. There is a problem with my order and I would like to get it corrected. What is happening here?

[KarenC]

Re: Phone not being answered

My guess is that the staffing may be a bit thin since the birthday bash is going on and there are more crowds physically at the stores and the activities.

[Doloris]

Re: Phone not being answered

I saw on fb that there were high winds and there was trouble with the phones

[redcaboose1717]

Re: Phone not being answered

I would send them a message (go to Contact Us at the bottom for the website)
This happened a while back and I just sent them a message. I do think it might be hard to get ahold due it being the Birthday Bash and it's Friday (maybe??)

[BevW]

Re: Phone not being answered

I was able to get in touch with customer service and the problem was rectified. I am really unhappy that they don't include a packing slip with their shipments. I think they should. I always check the contents of the box with the packing slip.

[JCY]

Re: Phone not being answered

I've always received a receipt with my orders.

[Caroline T.]

Re: Phone not being answered

I've always received a receipt with my orders.

Me too. And the invoice is checked off, and if something is backordered or shipping in another box it's indicated on the invoice.

[auntstuff]

Re: Phone not being answered

This is a recent deal. My last one came without packing slip.

[wlrquilts]

Re: Phone not being answered

I have ordered 3 times this month they each had packing slip.

[SuzanneOrleansOntario]

Re: Phone not being answered

I was able to get in touch with customer service and the problem was rectified. I am really unhappy that they don't include a packing slip with their shipments. I think they should. I always check the contents of the box with the packing slip.

It's interesting that you should mention. My recent order which was received within 5 days did not have a packing slip either. It always does. I do want to thank them for shipping it FedEx International Economy, which is better than my other order of Sept 16th still sitting in NJ, not sent international. I also ordered the DD which was to include a silicone iron plate. It did not.

[nativetexan]

Re: Phone not being answered

Hmmmm, Suzanne, make sure you get that!!