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  1. #41
    The Guild President

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    Mar 2014
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    Nevada
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    Quote Originally Posted by Cindy Swoveland View Post
    I heard from the MSQC feedback folk today...Sounds like we have been heard and heeded! They are going to get a different service for international customers. Hooray for them!!!

    Hopefully DHL for international, or if they must stick with Fed Ex, they drop surepost altogether. I think it's great M* responded and are addressing the issue.
    Heather

  2. #42
    Honey Bun

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    Jan 2014
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    I don't feel that your company got too big for it's britches. It is frustrating, though, when we order something and it takes so long to get it. I ordered something on Friday and still have not gotten a notification that it is shipping. It is Monday, 6:30 p.m. and still no notification that it is moving along. I ordered something last month and it went from Mo to Ga to Pa and then to Indiana and finally to NJ. I think that your company should really look into another company for shipping. People are really annoyed.

  3. Thanks auntstuff thanked for this post
  4. #43
    Quilting Royalty

    Join Date
    Dec 2018
    Location
    Trenton Ontario Canada
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    152
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    Thank you MSQC for that wonderful news. The problem was never MSQC . The problem was FedEx ( ILLEGITIMATE RODENTS !!!!) . MSQC sent my pkg out on July 3rd and today is the 15th so I know it's 2 more weeks before that may arrive, since that one is the hands of FedEx.
    Thank you Cindy for letting us know this great news. I usually stay up till 1am my time since it is when the daily deal changes. That way I could order anything I need before it is sold out, lol, I know I need to get a life. I was after cutting back on my orders. When FedEx isn't involved anymore, I will be able to start my Christmas order . One of the best things I love about MSQC is that I can order something and have it sent to directly to someone as a gift.
    Fantastic news.
    Last edited by minipinlady; July 16th, 2019 at 12:32 AM.

  5. #44
    Honey Bun

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    Jan 2014
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    I don't feel that your company got too big for it's britches. It is frustrating, though, when we order something and it takes so long to get it. I ordered something on Friday and still have not gotten a notification that it is shipping. It is Monday, 6:30 p.m. and still no notification that it is moving along. I ordered something last month and it went from Mo to Ga to Pa and then to Indiana and finally to NJ. I think that your company should really look into another company for shipping. People are really annoyed.

  6. #45
    Missouri Star

    Join Date
    Jul 2012
    Location
    Out in the country.
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    Quote Originally Posted by ktdid View Post
    I agree completely with you, I feel they have "Gotten to big for their britches" funny how wealth can override what is best for serving the customer. Arrogance in "How dare a customer complain, we are bigger with lots more money to throw around and don't you forget it!!
    I'm not sure how someone who has been here such a short time, who doesn't know them could say such a rude thing. I've been a customer a bit longer than you, I've attended 6 retreats, shopped in store too many times to count, I saw them go from one shop to where they are now... so I believe I can say this is not a group of people or a company that gets too big for their britches.

    You have no idea how much they have worked and sweated to get where they are. They have built and rebuilt more than most people ever build in a life time in 10 years. They are kind, funny, humble people. When my sister passed away, Jenny saw it on facebook, and a few weeks later I was there shopping and she was headed somewhere, she was in a hurry, she stopped and hugged me so I could cry on her shoulder... People like that don't get too big for their britches. Walk a mile ... why don't cha.

    The world doesn't start and stop on whether or not some fabric orders take a bit, The world doesn't revolve around you. They do not deserve your snide comments. You have no idea what you are talking about. Not even close.

  7. Thanks Caroline T., Lyndaj, sydneybean thanked for this post
  8. #46
    Beginning Stitcher

    Join Date
    Sep 2016
    Location
    Victoria BC Canada
    Posts
    23
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    July 12 was when I heard that MSQC was in negotiations for new mail service to Canada. They hoped it would be "soon". Unfortunately not soon enough for my latest order, placed July 23- a half price shipping day, shipped July 26 (really good as it was all cut pieces) and since then listed as In transit to Newark NJ - 9 business days, 13 real days! Google tells me that it is 1153 miles from Hamilton to Newark in a very straight line and driving time is 17.5 hours! They are averaging 128 miles per day if they don't actually move the parcels on the weekends - 88 if they do! My gosh, what do the Fedex people use to transport parcels? That is faster than horseback or a stagecoach but not as fast as a Model T!!! I am trying to find the humour in this but it is increasingly difficult. Let us hope that MSQC can get a better service to Canada in place asap!!!

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  10. #47
    Missouri Star

    Join Date
    Oct 2013
    Location
    Wisconsin
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    6,641
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    Quote Originally Posted by kensington View Post
    I'm not sure how someone who has been here such a short time, who doesn't know them could say such a rude thing. I've been a customer a bit longer than you, I've attended 6 retreats, shopped in store too many times to count, I saw them go from one shop to where they are now... so I believe I can say this is not a group of people or a company that gets too big for their britches.

    You have no idea how much they have worked and sweated to get where they are. They have built and rebuilt more than most people ever build in a life time in 10 years. They are kind, funny, humble people. When my sister passed away, Jenny saw it on facebook, and a few weeks later I was there shopping and she was headed somewhere, she was in a hurry, she stopped and hugged me so I could cry on her shoulder... People like that don't get too big for their britches. Walk a mile ... why don't cha.

    The world doesn't start and stop on whether or not some fabric orders take a bit, The world doesn't revolve around you. They do not deserve your snide comments. You have no idea what you are talking about. Not even close.
    Thank you. I couldn't have said it better myself! This M-bashing is getting out of hand.

  11. Thanks sydneybean, grammaterry, Caroline T. thanked for this post
  12. #48
    Rotary Pro

    Join Date
    Dec 2018
    Location
    cushing, OK
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    88
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    Default Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    to bad you didn't know what my objective was, but Al does!!
    When you have decided what you believe, what you feel must be done, have the courage to stand alone and be counted
    Eleanor Roosevelt

  13. Thanks auntstuff thanked for this post

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