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  1. #71
    Applique Angel

    Join Date
    Jan 2019
    Location
    Willamette Valley, Oregon
    Posts
    323
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Great news on the added shipping options, thank you!
    Pam

  2. #72
    Block Queen

    Join Date
    Mar 2015
    Posts
    148
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by Laurie B View Post
    Iíll share some REALLY GOOD NEWS! Because I miscalculated, when I should not have been working after a full day, I quickly placed an order for more cut yardage - adding a few other pieces of cut yardage, too - at 6PM on Easter Sunday. I selected FEDEx Express shipping for $7 and used my Quilterís Cash to offset the up-charge. Happy to report that my fabric was delivered today by 2 PM. Thatís delivery from MO to DE in 1-1/2 days!!! Grateful for additional shipping options and thank you MSQC for your products and service.
    Laurie B, when you selected FEDEx Express shipping for $7, didn't that mean in addition to the regular $5 charge for shipping? So the total charge for shipping was $12?

  3. #73
    Missouri Star

    Join Date
    Jun 2016
    Location
    Puyallup, Washington
    Posts
    2,221
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    AM2901, if your order is over $100, yoy are eligible for free (standard) shipping, so if you choose the FedEx Expedited in that case you only pay $7.

    I too placed an order yesterday (over $100) and only paid $7 for the quicker option. MY order tracking says i'll have it tomorrow. I'm a happy camper.

    Thanks Al for all your efforts and for keeping your finger on the pulse of your customers.

  4. Thanks quiltingaway, EnumclawGramma thanked for this post
  5. #74
    Missouri Star

    Join Date
    Mar 2013
    Location
    Tacoma WA
    Posts
    12,908
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by Caroline T. View Post
    AM2901, if your order is over $100, yoy are eligible for free (standard) shipping, so if you choose the FedEx Expedited in that case you only pay $7.

    I too placed an order yesterday (over $100) and only paid $7 for the quicker option. MY order tracking says i'll have it tomorrow. I'm a happy camper.

    Thanks Al for all your efforts and for keeping your finger on the pulse of your customers.
    I'm happy for you! When you are at a retreat and spend $100, they will also ship it for free.
    pat.

    No rain....no rainbows!



  6. #75
    Missouri Star

    Join Date
    Mar 2012
    Location
    Puyallup, WA.
    Posts
    2,782
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Al is a rock star! I really appreciate all you've done to help with this shipping situation! This. Right here. This attention to customer service. This is why I hung in for so long. And I knew in my heart we would be listened to and this problem would be addressed.

    Thank you Al. ***HUGS***
    ~~Libby~~

    Quilters make great comforters.

    Friendship is sewn with love and measured by kindness.

  7. Thanks MSN thanked for this post
  8. #76
    Batting Beauty

    Join Date
    Feb 2010
    Posts
    291
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    I'm just a little confused. Is it 7 dollars on top of the 5 dollar regular shipping or just 7 dollars. Some are saying they are charged 7 dollars but in Al's little picture is says "additional $7" Just want to be clear on this

  9. #77
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    841
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by sydneybean View Post
    I'm just a little confused. Is it 7 dollars on top of the 5 dollar regular shipping or just 7 dollars. Some are saying they are charged 7 dollars but in Al's little picture is says "additional $7" Just want to be clear on this
    It breaks down like this

    Standard shipping - $5
    Ground shipping - $7 (or $2 more than standard)
    Expedited (2day) - $12 (or $7 more than standard)

  10. #78
    Batting Beauty

    Join Date
    Feb 2010
    Posts
    291
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Thanks Al. I get it now!

  11. #79
    The Guild President

    Join Date
    Nov 2017
    Posts
    856
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by BillNye View Post
    It breaks down like this

    Standard shipping - $5
    Ground shipping - $7 (or $2 more than standard)
    Expedited (2day) - $12 (or $7 more than standard)
    Who is handling ground shipping?
    TRUTH is seldom appreciated, unless you happen to agree with it. When you don't agree, you just call it rude.

  12. #80
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    841
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by auntstuff View Post
    Who is handling ground shipping?
    Ground is the fedex 3 day service.

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