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  1. #61
    Missouri Star

    Join Date
    Jan 2012
    Location
    Missouri, but not close enough to MSQC!
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    20,404
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by sydneybean View Post
    thanks, Al. We all appreciate your reply to our concerns. It would be nice if all that are a part of this conversation would take the time to thank you also. It doesn't take any more time to type a nice note of thanks than to type a nasty note to your comments. Thanks again.
    What a good reminder! Thanks for that, Sydneybean! Al, we always appreciate your efforts and for listening to our concerns. We look forward to new choices that work well to get our treasures to us more quickly!

  2. Thanks sydneybean thanked for this post
  3. #62
    The Guild President

    Join Date
    May 2011
    Posts
    524
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Could someone please explain what a choice in service means? I'm kind of confused by that and would love to know what that involves. Thanks in advance for anyone's help.

  4. #63
    Designer Diva

    Join Date
    Jan 2017
    Location
    MN
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    499
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Choice in service means that you would have options for shipping. One option for the basic fee, but shipping may take longer. Or you could upgrade to a faster shipping option if you are willing to pay a bit more for shipping.

  5. Thanks Carlie Wolf thanked for this post
  6. #64
    Missouri Star

    Join Date
    Oct 2013
    Location
    West Viriginia
    Posts
    4,038
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    I think an example would be like what you see on Amazon where you have shipping choices for different fees.

    Women are Angels.
    When someone
    break's our wings
    we will continue to
    fly...usually on a
    broomstick.
    We're flexible like that.
    - embroitique

  7. #65
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    830
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Just wanted to follow up, the team launched shipping options this morning, so you can now get ground and expedited shipping as options

    Click image for larger version. 

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    This is a result of this and many other threads here, thank you for your consistent supportive suggestions and criticism. We don't get better if you don't help us, so thank you. Let me know what you think

  8. Thanks quiltingaway, EnumclawGramma, Kgrammiecaz, MSN, DeniseSm thanked for this post
  9. #66
    Missouri Star

    Join Date
    Jun 2012
    Location
    Waterbury, Vermont
    Posts
    1,553
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    My feedback is if you are still using FedEx Smartpost for Standard shipping that you change your delivery dates to 2 - 14 days. My last 4 orders - shipped 4/4 - received 4/11; shipped 3/19 - received 26; shipped 3/8 - received 3/19; shipped 2/1 - received 2/6. Shortest was 5 days and longest was 11. You are more than welcome to doublecheck these dates. Kudos to your company thou for all these orders were shipped the same day or next day and 3 of the 4 orders included yardage needing to be cut.



    UPS SurePost I always received same day as USPS or just one extra day.

    I will continue to order as your prices and selection are better, but was hoping you would go back to UPS or at best UPS Surepost.
    Last edited by wlrquilts; April 23rd, 2019 at 01:38 PM.

  10. Thanks sydneybean, auntstuff thanked for this post
  11. #67
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    830
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by wlrquilts View Post
    My feedback is if you are still using FedEx Smartpost for Standard shipping that you change your delivery dates to 2 - 14 days. My last 4 orders - shipped 4/4 - received 4/11; shipped 3/19 - received 26; shipped 3/8 - received 3/19; shipped 2/1 - received 2/6. Shortest was 5 days and longest was 11. You are more than welcome to doublecheck these dates. Kudos to your company thou for all these orders were shipped the same day or next day and 3 of the 4 orders included yardage needing to be cut.



    UPS SurePost I always received same day as USPS or just one extra day.

    I will continue to order as your prices and selection are better, but was hoping you would go back to UPS or at best UPS Surepost.
    that's a great idea to manage expectations better, I'll get the times updated

  12. #68
    Missouri Star

    Join Date
    Oct 2013
    Location
    Wisconsin
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    6,522
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Glad we now have options but am I the only one confused here? Standard shipping is 2-7 business days. Okay but if that is the regular shipping they used for the past year for $5 it doesn't seem like anyone is receiving orders in 2-7 days. So technically it ships out in 2-7 days it just doesn't arrive in that time frame? So actually standard shipping means it arrives at your door in about 10-14 days?

  13. #69
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    830
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by jjkaiser View Post
    Glad we now have options but am I the only one confused here? Standard shipping is 2-7 business days. Okay but if that is the regular shipping they used for the past year for $5 it doesn't seem like anyone is receiving orders in 2-7 days. So technically it ships out in 2-7 days it just doesn't arrive in that time frame? So actually standard shipping means it arrives at your door in about 10-14 days?
    Right, that's what wirquilts pointed out, I'll update the time so to manage expectations. about 95% of packages get there in under 5 days, but 5% go on a great journey across america, we'll be as transparent as possible though so people can make a choice. That's the big push I was gunning for today, options.

  14. #70
    Beginning Stitcher

    Join Date
    May 2018
    Location
    Greenville, DE
    Posts
    21
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    I’ll share some REALLY GOOD NEWS! Because I miscalculated, when I should not have been working after a full day, I quickly placed an order for more cut yardage - adding a few other pieces of cut yardage, too - at 6PM on Easter Sunday. I selected FEDEx Express shipping for $7 and used my Quilter’s Cash to offset the up-charge. Happy to report that my fabric was delivered today by 2 PM. That’s delivery from MO to DE in 1-1/2 days!!! Grateful for additional shipping options and thank you MSQC for your products and service.

  15. Thanks quiltingaway, PamelaOry thanked for this post

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