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  1. #51
    The Guild President

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    Nov 2017
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    We heard pretty much that when it was UPS Surepost. Then it got worse.....
    TRUTH is seldom appreciated, unless you happen to agree with it. When you don't agree, you just call it rude.

  2. #52
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
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    841
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Quote Originally Posted by auntstuff View Post
    We heard pretty much that when it was UPS Surepost. Then it got worse.....
    You're right, all I'm saying is I hear you and I'm working on it right now. The goal is just to give you a choice in service. I'm fine earning your trust back though, I'll win you back over

  3. Thanks bubba, toggpine, JeanLeBeak, Quiltfreestyle, MSN, Carlie Wolf thanked for this post
  4. #53
    Missouri Star

    Join Date
    Apr 2012
    Location
    Northern California, USA
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    4,084
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Thanks, Al. It's good to know you're jumping onto the problem! Thanks for still keeping an ear on us.

    Edit: I hadn't read your post on Page 5 when I wrote the above. I have several more thoughts:
    - I had no idea you still read ALL our posts. Thank you for that.
    - Congratulations on your new family. (I'm a bit late offering good wishes to you. Sorry.)
    - I'd heard there was a new MSQC CEO, but until this week I had no idea he was the brother of a co-founder.
    - It is wonderful to hear that MSQC is still a family company. Having not heard about your friendship with the new CEO, I actually did think that M* had ceased to be a family business. I appreciate learning that I was wrong.
    Last edited by GuitarGramma; April 16th, 2019 at 06:58 PM.
    Toni ... If I keep sewing long enough, will they make their own dinner?

  5. Thanks SuzanneOrleansOntario thanked for this post
  6. #54
    Missouri Star

    Join Date
    Jul 2011
    Location
    Kentucky
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    7,733
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    I guess I'm the odd duck because I've never had a problem with MSQC shipping. I ordered the Drunkard's Path template set last Friday, 4/12, and it arrived here (KY) today via Fedex Surepost....4 days that included a weekend.
    *~* Myrna *~*
    *~* Quilters lead pieceful lives *~*

  7. #55
    Missouri Star

    Join Date
    Feb 2015
    Location
    FL
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    6,625
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Thank you, Al. I'm glad we've still got your ear.

    I can't wait to see what M* has coming up next.

    I have to say, Diaper.com had me chuckling!
    Katrina


    “Nothing can dim the light which shines from within.”
    ― Maya Angelou

  8. #56
    Missouri Star

    Join Date
    Oct 2013
    Location
    Wisconsin
    Posts
    6,742
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Thanks for listening. We have faith you will fix this for us.

  9. #57
    Missouri Star

    Join Date
    Mar 2012
    Location
    Puyallup, WA.
    Posts
    2,782
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    [QUOTE=BillNye;1060525]You're right, all I'm saying is I hear you and I'm working on it right now. The goal is just to give you a choice in service. I'm fine earning your trust back though, I'll win you back over [/QUOTE


    Al you have NO idea how wonderful it is to read you! Thank you for this. I mean it. I love this company, you are part of my quilt journey and I didn't make this decision lightly. I'll be watching, and once the shipping thing is ironed out you've got my business, I promise! I really never felt it was an in house thing, because my orders always shipped OUTquickly. It was what happened after that.

    Anyway, Thank you!
    ~~Libby~~

    Quilters make great comforters.

    Friendship is sewn with love and measured by kindness.

  10. #58
    The Guild President

    Join Date
    Jan 2017
    Location
    Treasure Coast, FL
    Posts
    698
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Thank you for the update that you are hearing our concerns. Looking forward to a better choice. Thanks!

  11. #59
    Missouri Star

    Join Date
    Jan 2015
    Location
    Hoschton, Georgia
    Posts
    1,166
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    Let's hear it for Al!! We knew someone would hear our thoughts & concerns.

    Thanks, Al for listening.

    Gina

  12. Thanks JeanLeBeak, sydneybean thanked for this post
  13. #60
    Batting Beauty

    Join Date
    Feb 2010
    Posts
    284
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    Default Re: I'm Sorry Missouri Star Quilt Co. But....

    thanks, Al. We all appreciate your reply to our concerns. It would be nice if all that are a part of this conversation would take the time to thank you also. It doesn't take any more time to type a nice note of thanks than to type a nasty note to your comments. Thanks again.

  14. Thanks EnumclawGramma, shawnan, MSN thanked for this post

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