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  1. #21
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    808
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    Default Re: Seriously Disappointed in Order Handling

    Quote Originally Posted by grammaterry View Post
    I decided not to place any orders when I heard It was a 2-3 week delay plus shipping time. I think that closing down the mail orders for 2-3 weeks makes sense so they can get caught up. If they don't want to close it down, then we as a group should be smart enough to hold off on our mail orders until the system is figured out. It seems that as more goes in, it is just getting more and more clogged up. I love this company, I love the story, I love the family and the fact that they have worked hard to make an American dream. I'm not giving up, just letting them take a deep breath and breathe...catch up and then run a whopping good DD and let the orders stream in and stream out....
    Where did you hear 2-3 weeks? We got behind on some, but 2-3 weeks would be really rare

  2. #22
    Binding Belle

    Join Date
    Oct 2017
    Location
    Mesa, AZ
    Posts
    223
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    Default Re: Seriously Disappointed in Order Handling

    Some of my orders have taken 5 weeks......

  3. #23
    Designer Diva

    Join Date
    Apr 2016
    Posts
    499
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    Default Re: Seriously Disappointed in Order Handling

    Well I sure hope you fix things. I would rather see MSQC get back on its feet than head into a spiral. While the recent issues are frustrating, both my mom and I have had good experiences in the past. We loved the retreat we went on, and my mom was impressed by the quilting job MSQC did on her quilt. I do hope you all get things worked out.

    For now, I guess it's just as well. I need to be on a fabric diet after the holidays anyway.

  4. #24
    The Guild President

    Join Date
    Jul 2013
    Location
    Idaho panhandle
    Posts
    810
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    Default Re: Seriously Disappointed in Order Handling

    Quote Originally Posted by BillNye View Post
    Where did you hear 2-3 weeks? We got behind on some, but 2-3 weeks would be really rare
    It says it right on the Daily Deal page.
    Rescued is my favorite breed.

  5. #25
    The Guild President

    Join Date
    Dec 2016
    Location
    Northeast Ohio
    Posts
    727
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    Default Re: Seriously Disappointed in Order Handling

    It's right where the button is to Continue Reading.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  6. #26
    Applique Angel

    Join Date
    Mar 2014
    Posts
    322
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    Default Re: Seriously Disappointed in Order Handling

    It's interesting that "BillNye" doesn't know what it says on the website concerning shipping. Lack of communication?

  7. Thanks auntstuff thanked for this post
  8. #27
    Missouri Star

    Join Date
    Oct 2012
    Location
    The South Carolina countryside
    Posts
    2,313
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    Default Re: Seriously Disappointed in Order Handling

    I love MSQC and will continue to order from them, but I have seen many a company go downhill when growing too fast or trying to become too large. I hope that is not the case here.
    Courage is being scared to death, and saddling up anyway. ~John Wayne

    Quilting is my passion . . . chocolate is a close second!

  9. #28
    Binding Belle

    Join Date
    Jan 2014
    Posts
    239
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    Default Re: Seriously Disappointed in Order Handling

    Quote Originally Posted by BillNye View Post
    Where did you hear 2-3 weeks? We got behind on some, but 2-3 weeks would be really rare
    Thatís what your website says or still said yesterday.You might look!

  10. Thanks auntstuff thanked for this post
  11. #29
    The Guild President

    Join Date
    Aug 2015
    Location
    Dewey, Arizona (transplanted Hoosier from Hobart, Indiana)
    Posts
    726
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    Default Re: Seriously Disappointed in Order Handling

    It's on there again today ...

  12. #30
    The Guild President

    Join Date
    Feb 2009
    Location
    Hamilton, MO
    Posts
    808
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    Default Re: Seriously Disappointed in Order Handling

    Haha, okay okay, it is on the daily deal page, I had a chat last night with Mike about it. I knew they had that on there during the switch over, I didn't know it was still there. Mike's goal with it was to manage expectations as he went along, we're not shipping three weeks behind right now, that'll come off this weekend. Sorry for not reading my own site before asking a question

    I'm all smiles though, yesterday was a huge win in shipping, we almost doubled our record number of orders shipped, made some huge gains, and are picking up steam. It's a good day for our fearless freighters. I'll have more news after the weekend too

  13. Thanks grammaterry, mommadeb, Kgrammiecaz thanked for this post

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