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  1. #1
    Missouri Star

    Join Date
    May 2013
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    Default And now a Positive comment ....

    I had an order that came in missing items. I had ordered a quantity of 5 but only 1 came in the package. Fired off an email through the Help tab on the main M* page around 3am Monday morning.

    Even a solar eclipse doesn't slow this company down. Got a reply email from Kelly at noon Monday that the remainder will be shipped! Though it was appropriate to post ~ "Thanks for the quick response."

  2. Thanks Monique, pcbatiks, SewMuchToDo, Caroline T. thanked for this post
  3. #2
    Missouri Star

    Join Date
    Dec 2015
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    Default Re: And now a Positive comment ....

    Yep! I put in an order last week and had it in 4 days even with cut yardage!

  4. Thanks SewMuchToDo thanked for this post
  5. #3
    Missouri Star

    Join Date
    Feb 2014
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    Default Re: And now a Positive comment ....

    Judy it is nice to hear when things work out in the good column. It is so easy to post the bad, it is great to see happy good things posted also.

  6. #4
    Binding Belle

    Join Date
    Dec 2016
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    Arkansas
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    Default Re: And now a Positive comment ....

    I received an order last week with three pieces off cut yardage in 3 days!!! Great job M*!

  7. #5
    Missouri Star

    Join Date
    Sep 2014
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    Default Re: And now a Positive comment ....

    I got my cut order quickly last week, too. They must have been really on the ball.

  8. #6
    Missouri Star

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    May 2013
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    Default Re: And now a Positive comment ....

    So the package that was short 4 items was a small package. I was tossing the packaging and noted it DID NOT come UPS Sure Post. It came Postal Service all the way with Easypost on the label. Will be interesting to see which way the other 4 will come. Maybe Postal for light/small and UPS for larger/heavier? Will let y'all know when it gets here ....

  9. #7
    Missouri Star

    Join Date
    Dec 2015
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    Default Re: And now a Positive comment ....

    Today I received 6 yes of beautiful blue fabric to back the quilt kit I was so upset with! They bent over backwards to make me happy

  10. Thanks PugetBound thanked for this post
  11. #8
    Applique Angel

    Join Date
    Jun 2015
    Location
    San Antonio, TX
    Posts
    330
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    Default Re: And now a Positive comment ....

    Thank goodness! You are such an inspiration for all of us, and they know it. YAY!

  12. Thanks grammaterry thanked for this post

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