Hi Guest, Welcome to the quilting forums, register now —or—

Page 1 of 2 12 LastLast
Results 1 to 10 of 15
  1. #1
    Prairie Pointer

    Join Date
    Mar 2014
    Location
    Quebec, Canada
    Posts
    68
    Post Thanks / Like

    Default Problem to download

    I bought the new Block magazine this morning ''digital download'' and I am not able to download it. I always have a messag that tells me to try later. ''we have a problem retreiving your order.....'' Have you ever had this problem?
    Carmen

  2. #2
    Block Queen

    Join Date
    Apr 2013
    Posts
    125
    Post Thanks / Like

    Default Re: Problem to download

    Quote Originally Posted by Noemie View Post
    I bought the new Block magazine this morning ''digital download'' and I am not able to download it. I always have a messag that tells me to try later. ''we have a problem retreiving your order.....'' Have you ever had this problem?

    I just got the 'There was a problem retrieving your download, please try again' message, my Paypal payment has gone through ok and I have tried a few times but still cannot download. Has yours been sorted?


  3. #3
    Missouri Star

    Join Date
    Apr 2010
    Location
    Orange County, CA and Baarn, Netherlands temporarily
    Posts
    9,685
    Post Thanks / Like

    Default Re: Problem to download

    Contact Al (Bill Nye) and let him know what the problem is.
    Goodbye Europe! Hello California! Home sweet home.

  4. Thanks Pat.W thanked for this post
  5. #4
    Missouri Star

    Join Date
    Jan 2011
    Location
    Albuquerque, NM
    Posts
    14,963
    Post Thanks / Like

    Default Re: Problem to download

    Actually this is a customer service issue and the best course of action is to write info@missouriquiltco.com
    K is for Karen .....................Cremation - My last hope for a smokin' hot body.

    Before you speak,
    T - is it TRUE?
    H - is it HELPFUL?
    I - is it INSPIRING?
    N - is it NECESSARY?
    K - is it KIND?


    Check my User Notes.

  6. Thanks Pat.W thanked for this post
  7. #5
    Prairie Pointer

    Join Date
    Mar 2014
    Location
    Quebec, Canada
    Posts
    68
    Post Thanks / Like

    Default Re: Problem to download

    My paypal pmt is ok, I try many times and Ihave the same mess. again.
    Carmen

  8. #6
    Block Queen

    Join Date
    Apr 2013
    Posts
    125
    Post Thanks / Like

    Default Re: Problem to download

    Quote Originally Posted by Noemie View Post
    My paypal pmt is ok, I try many times and Ihave the same mess. again.
    I just tried again and still unable to download so I have contacted customer services and said we are having difficulty, hopefully they will resolve the problem, I am going to leave it till tomorrow and try downloading again then. I'm sure it will be well worth the wait.

  9. #7
    Fabric Fanatic

    Join Date
    Mar 2014
    Location
    Norfolk, England
    Posts
    7
    Post Thanks / Like

    Default Re: Problem to download

    Quote Originally Posted by Noemie View Post
    I bought the new Block magazine this morning ''digital download'' and I am not able to download it. I always have a messag that tells me to try later. ''we have a problem retreiving your order.....'' Have you ever had this problem?
    Yes, there seems to be a problem with the link. I have emailed them outlining the problem. Nothing we can do until they reply and reissue a viable link.

  10. #8
    Missouri Star

    Join Date
    Jan 2013
    Location
    W Europe
    Posts
    1,164
    Post Thanks / Like

    Default Re: Problem to download

    Click image for larger version. 

Name:	MSQC download error.JPG 
Views:	91 
Size:	62.3 KB 
ID:	91537
    I got the same issue today. Hope they can fix it as soon as possible.
    Last edited by lourixe; November 5th, 2014 at 07:25 AM. Reason: add pic

  11. #9
    Missouri Star

    Join Date
    Mar 2013
    Location
    Tacoma WA
    Posts
    12,895
    Post Thanks / Like

    Default Re: Problem to download

    I'm in the same boat with you!!!!
    pat.

    No rain....no rainbows!



  12. #10
    Missouri Star

    Join Date
    Jan 2011
    Location
    Albuquerque, NM
    Posts
    14,963
    Post Thanks / Like

    Default Re: Problem to download

    Ladies, I got hold of someone at M* and let them know what was happening. He is working on the problem right now and said it should be taken care of shortly. Hang on just a little longer, but keep trying a little later today to see if it is fixed.
    K is for Karen .....................Cremation - My last hope for a smokin' hot body.

    Before you speak,
    T - is it TRUE?
    H - is it HELPFUL?
    I - is it INSPIRING?
    N - is it NECESSARY?
    K - is it KIND?


    Check my User Notes.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •