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  1. #1
    Missouri Star

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    Default Wondering if I'm wrong in my thinking

    Ok so here's the sitch....

    The other day I ordered two items on Amazon from a third party seller. They were the same items, just different colors. I was charged a shipping fee for both items - $3.79 twice. I was ok with that.

    The items arrived in a timely manner and in good condition. In ONE box. I stress one, because it was charged two shipping charges, but received them in one box. If they had come in separate boxes I would not have minded.

    I contacted Amazon, explained the situation and they in turn contacted the seller. Who then emailed me saying, "you were charged two shipping fees and we sent your items times in one box."

    Well no duh. That's my problem. 2 fees, one box. I sent them an email saying as much. They sent another email saying they will refund me $2.00.

    I'm not happy. I guess I expected them to immediately refund a shipping fee since both items came in one box. That I had to ask for it, and only received a partial refund has just left me feeling let down by this company.

    So tell me, am I being petty? I don't plan on ordering through them again which is a shame as they have decent prices.

  2. #2
    Designer Diva

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    Default Re: Wondering if I'm wrong in my thinking

    My husband ordered two dress shirts from Costco online. We were charged 2 shipping fees. I thought ok. Maybe they are coming from two different warehouses. However they were shipped together in one box. I felt the same way. Instead of being rewarded for ordering more than one item at a time I feel penalized. You got $2. That's more than we got.

  3. #3
    Batting Beauty

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    Default Re: Wondering if I'm wrong in my thinking

    Perhaps you need to name names. Maybe the bad publicity would make the company re-think its policy. This forum gets a lot of readers-- something to remind the company.

  4. #4
    Missouri Star

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    Dec 2012
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    Default Re: Wondering if I'm wrong in my thinking

    You are not being petty at all.... Clearly, you were overcharged.... One if the reasons I often add items to my DD order, is that no matter how many items there are, if they are in the same package, I will only be charged ONE shipping charge...


    Sandy from Cincinnati


    AKA Kermit

  5. #5
    Missouri Star

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    Default Re: Wondering if I'm wrong in my thinking

    Not petty at all! The amount might be minimal, but the principle is the thing here. You were taken advantage of by being overcharged, plain and simple. This is wrong and very bad business practice. I am glad that you spoke up and continued to speak up until you got some compensation. I would definitely put this experience in your review on Amazon about this seller. It not only will help others not fall into their little money trap, but hopefully, if enough folks speak up, and even more folks avoid doing business with them over this, it will force them to change their ways and do business more fairly.
    Courage is being scared to death, and saddling up anyway. ~John Wayne

    Quilting is my passion . . . chocolate is a close second!

  6. #6
    Missouri Star

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    Default Re: Wondering if I'm wrong in my thinking

    I agree you were treated badly by the company you did business with. I'm kind of like Andy Rooney when it comes to shipping and handling charges. I don't mind paying for shipping, but I don't really want my item handled by a stranger and don't want to pay them to do it. This is a "Scam" that a lot of e-bay sellers use. They sell items for next to nothing and then charge really high shipping. That is how they make their money.

    I have ordered from M* a few times and once I kept adding to my order to get over the $100 need to get free shipping. I was buying a couple of to me higher priced items. So I bought some charm packs and other notions to get the total over the top for the free shipping.

  7. #7
    Missouri Star

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    Default Re: Wondering if I'm wrong in my thinking

    It's not that I mind paying for shipping. Pass on the post office rate for the package, I get that. But to charge me twice and then send one box... Then admit me they charged me twice and sent one box like it was no big deal, that was over the top.

    There are exceptions. This past Christmas I was looking at something for my husband online. I found what I wanted and was all yah!! The total cost, with tax for the item was $11.00. The product weighed next to nothing. When I went to check out the shipping fee was $9.00

    Seriously 9 bucks? Contacted the company, asked if they could throw it in a flat rate shipping box for less of a shipping fee. No dice. Didn't order from them. Won't in the future.

  8. #8
    Missouri Star

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    Default Re: Wondering if I'm wrong in my thinking

    Make sure you post a review of this seller! Other people will be very interested to know what their customer service is really like.

    That is not a very good way to do business, especially on Amazon where every transaction can be reviewed!
    Cathryn

  9. #9
    Missouri Star

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    Default Re: Wondering if I'm wrong in my thinking

    I have noticed that some selling on ebay - forget the exact wording - have it so you can combine items into one box. I would think that Amazon would want that same policy. What a bummer that happened to you. Agree with the others about rating them.
    Vonnie

  10. #10
    Missouri Star

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    May 2012
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    Canton Ohio
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    Default Re: Wondering if I'm wrong in my thinking

    depending on the weight of what you bought, MAYBE, the shipping was slightly higher. I have seen adds on ebay where there is one fee for the first and each additional item is X amount more, but not as high as the first shipping. They should have this stated on their add. Maybe they are thinking they refunded the shipping, but still charging the handling. Not saying it is right, but possible explanation
    Dolores

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