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  1. #1
    Applique Angel

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    Default So what is up with MSQC shipping?

    Itís common knowledge everywhere that M* shipping takes forever and itís not because they donít get stuff out. (My last order was shipped the same day I placed the order.). Does anyone know why they are sticking with this carrier? Itís got to be hurting their business. I know I think twice about ordering from them because it takes so long to get here.
    Pam

  2. #2
    The Guild President

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    Default Re: So what is up with MSQC shipping?

    sometimes businesses sign long term contracts to keep costs down.

  3. #3
    Missouri Star

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    Default Re: So what is up with MSQC shipping?

    It's a contract thing. They changed to FedEx after the complaints about UPS. Hate to say it, UPS took better care of my packages than FedEx, but I wish they'd go with the USPS.
    Katrina


    ďNothing can dim the light which shines from within.Ē
    ― Maya Angelou

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  5. #4
    Missouri Star

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    Default Re: So what is up with MSQC shipping?

    I wish they would use USPS, too. I can receive on-line purchases from other soft-line companies (even Etsy) via USPS much faster than waiting for an order from M*. It should not take more than 10 days to receive an order shipped domestically within the United States?
    Sherri

    "Don't let someone else's ugly spoil your beautiful. " Thanks, Bubby!!!!!!

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  7. #5
    Missouri Star

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    Default Re: So what is up with MSQC shipping?

    Well as I have stated before, I am not impressed. I placed two orders on March 13 & 15. Kudos to M* as they shipped same day. Unfortunately the packages have been sitting in Newark, NJ since 18/3, which is where apparently they process international shipments. I tried getting more info by signing up for the FedEx updates. Nothing has changed.

    It may be a very strong coincidence, but within hours of checking the FedEx package ref #, I received two emails from a bank I don't deal with, referencing orders (not the same #s). I didn't click on the link and junked the emails immediately. Unfortunately, my laptop started having issues within hours. I assume the Internet was slow. I don't use it often, but when I tried using it on Monday, my files started showing strange extensions. Yesterday I brought it to a computer expert. It seems my laptop has been hit with what is called 'ransom malware'. This is treated like the 'plague'. There have been a few of malwares in past few years where large companies have been infected and passed along. I have been advised to change all passwords. Here we go again! I certainly don't need to get hacked again.

    I did write to customer service and got a nice response, indicating they are aware of the issue. The issue of shipping is once again being elevated and brought to upper management. This does nothing for me at this time.

    Since I have already paid for my orders, I feel like my friend in Athens who was just pick-pocketed.

    There may not be a cure for my quilting / fabric accumulation addiction, but I would be really stupid if I kept placing orders and expecting a different result.

    Enjoy life and do what makes you happy. Everything else will follow.

    Every day I try to do one thing that challenges my comfort zone.

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  9. #6
    The Guild President

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    Default Re: So what is up with MSQC shipping?

    Perhaps that explains the issues I am having with my laptop too...
    TRUTH is seldom appreciated, unless you happen to agree with it. When you don't agree, you just call it rude.

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  11. #7
    Missouri Star

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    Default Re: So what is up with MSQC shipping?

    Quote Originally Posted by auntstuff View Post
    Perhaps that explains the issues I am having with my laptop too...
    I would have it checked out as well. It's pretty serious and sad if you loose all your data, photos.

    Enjoy life and do what makes you happy. Everything else will follow.

    Every day I try to do one thing that challenges my comfort zone.

  12. #8
    The Guild President

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    Default Re: So what is up with MSQC shipping?

    My packages have always arrived in a reasonable time frame. I also believe the carrier is different in each area, Fedex is better here than UPS (I receive them daily for work). Using a $5 flat rate shipping is what makes the difference here. IMHO

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  14. #9
    Missouri Star

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    Default Re: So what is up with MSQC shipping?

    UPDATE: I received the March 13th order this morning. It arrived by Canada Post, maybe I will get 2nd order in a few days?

    So I am going to assume, FEdEx shipment was turned over to Our postal service. This would have arrived quicker via USPS.

    Enjoy life and do what makes you happy. Everything else will follow.

    Every day I try to do one thing that challenges my comfort zone.

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  16. #10
    Batting Beauty

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    Default Re: So what is up with MSQC shipping?

    I keep hearing about this "contract" thing, and it being the reason MSQC is stuck with slow shipping until the contract expires. Nothing about this is true. The seller is free to use as many carriers as they choose, and will have a contract/agreement with each one. A shipping contract is simple- the carrier agrees to pick up and deliver goods per the terms of the contract. The seller agrees to pay the bill. That's it!

    "Shipping contracts" are for the protection of the seller/shipper and insures that the service level is consistent with the needs of the buyers (us). I have never seen a shipping contract where the seller must ship ALL orders with a specific carrier.

    In the case of the shipper it is far easier to manage using just one carrier. But to use the "contract excuse" is just plain lazy. There may be some problems getting carriers to be too enthusiastic about coming to Hamilton unless there is some "guarantee" of quantity on the sellers part. There's some easy workarounds if one really cares about customer service.

    Here's just one example of what we use to do- The carriers (primarily UPS in those days) came for pickups mid-afternoon, and that was not negotiable based on the carriers schedules. All orders filled after the carrier left were loaded on our own van and delivered to the carriers location, which was open until 80 PM to accept outgoing packages.
    You gots to risk it to gets the biscuit-

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