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  1. Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    @Ktdid we've got a few situations going on here, most of the conversation in this thread is international, you are domestic right? What was your experience with the $5 service last time you used it?...
  2. Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    I gotchya. It really is hard as you grow with a company, 10 years ago, we could get a charm pack across the country for under $2 with first class mail, now it's closer to $4, as shipping fees have...
  3. Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    wait wait wait, how are we too big for our britches? On shipping, we give you a cheaper option that goes slower that's actually pretty cheap ($5) for $2 more you can get it in 2 days, our rationale...
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    Re: this keeps happening

    for the forum or the main site?
  5. Thread: Paypal

    by BillNye
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    Re: Paypal

    Please please report it here - https://www.paypal.com/us/webapps/mpp/security/report-problem
  6. Thread: Paypal

    by BillNye
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    Re: Paypal

    I hear what you're saying, you're missing how spam works though, there is no such nefarious network that only sends you spam when you order from a place. They would harvest your email then sell the...
  7. Thread: Paypal

    by BillNye
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    978

    Re: Paypal

    So, not sure why you're getting spam, but it's more of an internet problem than a paypal problem (your email is probably on a list that gets sold to some new group, they email, then sold to another...
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    Re: I took a chance and ordered today

    So that's not exactly accurate to how we do things. When we generate a shipping label is when you get a notification that your order has shipped. To generate a shipping label means all of your...
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    Re: I took a chance and ordered today

    Sounds like you found an anomaly, would you pm me your order number so I can dig in and see? Love seeing these good news posts btw, you all are gonna love what we're building next
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    The image was for the Ground service, smart post is a beast all to its own. It's the same logic with airlines where sometimes the cheaper flight has 3 layovers instead of the direct, it doesn't make...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Just to shed a bit of light here, ground shipping is different from the smart post in the service level (Ground is a service level where shipping times are guaranteed where smart post is just a...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    aren't you glad you don't have to wait like that anymore. What a great day!
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Ground is the fedex 3 day service.
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    It breaks down like this

    Standard shipping - $5
    Ground shipping - $7 (or $2 more than standard)
    Expedited (2day) - $12 (or $7 more than standard)
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Right, that's what wirquilts pointed out, I'll update the time so to manage expectations. about 95% of packages get there in under 5 days, but 5% go on a great journey across america, we'll be as...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    that's a great idea to manage expectations better, I'll get the times updated
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Just wanted to follow up, the team launched shipping options this morning, so you can now get ground and expedited shipping as options

    158761

    This is a result of this and many other threads...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    You're right, all I'm saying is I hear you and I'm working on it right now. The goal is just to give you a choice in service. I'm fine earning your trust back though, I'll win you back over :)
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Hey all, just wanted to chime in here again. Thank you again for being so respectful, kind, and hopeful as you share your frustrations.

    A few things of note, we are definitely still a family...
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    Re: Not impressed with FedexMalView

    Wasn't trying to come off as snippy, I'm just typing fast and not paying attention to how it's sounding. It's hard to compare apples to apples, but we are definitely building options that should...
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    Re: Not impressed with FedexMalView

    Yeah, you're not getting 2 day shipping with them, you're getting priority which we'll certainly offer as well. We're less expensive than them across the board (yardage, charm packs, jelly rolls,...
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    Re: Not impressed with FedexMalView

    Our number one focus has been on our ability to get orders out the door, which we're doing remarkably well right now. Following that, shipping speed is a huge conversation over here (as you can well...
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    Re: Where is Pinkerville?

    For the record, we've carried every line Tula has ever done.
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    Re: Jenny's pressing board in the tutorials

    You ever try this tutorial? - https://www.youtube.com/watch?v=2uGVYK-VeNs
  25. Thread: Seminole strip

    by BillNye
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    Re: Seminole strip

    it sounds so fancy
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