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    Re: I took a chance and ordered today

    So that's not exactly accurate to how we do things. When we generate a shipping label is when you get a notification that your order has shipped. To generate a shipping label means all of your...
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    Re: I took a chance and ordered today

    Sounds like you found an anomaly, would you pm me your order number so I can dig in and see? Love seeing these good news posts btw, you all are gonna love what we're building next
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    The image was for the Ground service, smart post is a beast all to its own. It's the same logic with airlines where sometimes the cheaper flight has 3 layovers instead of the direct, it doesn't make...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Just to shed a bit of light here, ground shipping is different from the smart post in the service level (Ground is a service level where shipping times are guaranteed where smart post is just a...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    aren't you glad you don't have to wait like that anymore. What a great day!
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Ground is the fedex 3 day service.
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    It breaks down like this

    Standard shipping - $5
    Ground shipping - $7 (or $2 more than standard)
    Expedited (2day) - $12 (or $7 more than standard)
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Right, that's what wirquilts pointed out, I'll update the time so to manage expectations. about 95% of packages get there in under 5 days, but 5% go on a great journey across america, we'll be as...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    that's a great idea to manage expectations better, I'll get the times updated
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Just wanted to follow up, the team launched shipping options this morning, so you can now get ground and expedited shipping as options

    158761

    This is a result of this and many other threads...
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    You're right, all I'm saying is I hear you and I'm working on it right now. The goal is just to give you a choice in service. I'm fine earning your trust back though, I'll win you back over :)
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    Re: I'm Sorry Missouri Star Quilt Co. But....

    Hey all, just wanted to chime in here again. Thank you again for being so respectful, kind, and hopeful as you share your frustrations.

    A few things of note, we are definitely still a family...
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    Re: Not impressed with FedexMalView

    Wasn't trying to come off as snippy, I'm just typing fast and not paying attention to how it's sounding. It's hard to compare apples to apples, but we are definitely building options that should...
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    Re: Not impressed with FedexMalView

    Yeah, you're not getting 2 day shipping with them, you're getting priority which we'll certainly offer as well. We're less expensive than them across the board (yardage, charm packs, jelly rolls,...
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    Re: Not impressed with FedexMalView

    Our number one focus has been on our ability to get orders out the door, which we're doing remarkably well right now. Following that, shipping speed is a huge conversation over here (as you can well...
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    Re: Where is Pinkerville?

    For the record, we've carried every line Tula has ever done.
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    Re: Jenny's pressing board in the tutorials

    You ever try this tutorial? - https://www.youtube.com/watch?v=2uGVYK-VeNs
  18. Thread: Seminole strip

    by BillNye
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    Re: Seminole strip

    it sounds so fancy
  19. Thread: Love Misty!

    by BillNye
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    Re: Love Misty!

    They do it on youtube as well - https://www.youtube.com/watch?v=WYll6yV0RJE
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    Re: Block Magazine Index

    Whaaaaat they did it? Where is it?
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    Re: daily deal sold out

    We've started doing this sometimes when we sell out surprisingly fast. We try to never have to do it because we put so much effort behind the original DD (email that goes out, everyone sees the page...
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    Re: daily deal sold out

    I bet if you messaged customer service and told them how close you were, they might be able to make it work?
  23. Thread: Well done MSQC

    by BillNye
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    Re: Well done MSQC

    PM me your order number, let me see where your order got hung up?
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    Re: Processing for 6 days, now back order

    @mommadeb - not planning on it taking a year, but also we need to go through another black friday and birthday bash and golden star events to make sure things are running the way we think they will...
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    Re: Processing for 6 days, now back order

    @shermur - these are great ideas, we actually have a big in town event with Tula Pink coming up this week - https://www.eventbrite.com/e/tula-pink-lecture-with-light-lunch-tickets-42365811282
    ...
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