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    #46
    Re: Beta testers needed for new MSQC Shipping program

    I think most customers would never end up using the in-town credit. I love the idea of access to the digital Block library, though.

    Edit: What about Super Bonus Quilter's Cash? That could be easier to do than $x bonus QC upfront. Instead, MSQC Prime members would earn more than the standard 3% per order.
    Last edited by The_Last_Unicorn; July 19th, 2019, 04:08 PM.

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      #47
      Re: Beta testers needed for new MSQC Shipping program

      Originally posted by Heather View Post
      I had to reread the beta program twice and I'm still not sure I understand... If I do, under the lowest cost subscription plan my 20th order would actually be free shipping. (19 regular orders annually x $5 = $95, plan costs $99)
      I don't place that many orders each year, but for someone who does it might be a good deal. I agree with the other posters, the quilting credit is not an incentive.

      If there is a free shipping day, are the shipping plan people given something in lieu of, since they've already paid their subscription?

      My $.02 in reading all the complaints is that the issue seems to be the service level of the shipping, secondarily it is the cost. So instead of focusing on different plans, I would be re-engaging the (Fed Ex?) account manager and renegotiating the current agreement to address the service level problems foremost, additionally pricing. I have a hard time believing that all these long delivery windows I keep reading about fall within service level guarantees.
      Thanks Heather for your feedback. Is the quilting credit not an incentive because you have your own machine or just wouldn't send a quilt in even if it was 50$ off?

      Did you see the option for unlimited 2 day shipping? This is amazon level delivery speed for all things they don't carry. This is me trying to fix the service level challenge while still offering existing options to folks not interested in the upgrade.

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        #48
        Re: Beta testers needed for new MSQC Shipping program

        Originally posted by sydneybean View Post
        Thank you for addressing the problem. Just my viewpoint here but the bottom line is that FedEx Smartpost (or whatever they call their "smart" service) is the worst shipping service on the planet. My packages go from KC then to StL sorting, on to Earthcity sorting, then on to ESTLouis sorting. I live about 45 minutes from EarthCity but it takes a week or more to finally get to me. Sometimes the package will go from ESTLouis sorting back to Earth city and sit there for days. This happens with all packages sent smartpost. I think you would be better going back to your previous shipping. The perks you are offering surely can't be cheaper than what it was costing you in shipping before the switch. I could be wrong about that tho. All that said I still love you guys.
        Hey Sydney, wouldn't the unlimited 2 day shipping option be interesting to you then if the standard shipping is slow? Explain to me how you read through an offer like this and why 2 day shipping might not be as attractive as I'm thinking it is?

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          #49
          Re: Beta testers needed for new MSQC Shipping program

          Originally posted by wlrquilts View Post
          Al, I sent email yesterday asking for invite. I did receive the link to join, but Option 3 wasn't one of them.

          Any chance I can get that offer - it is $129 correct?

          Also, will the Block App ever be available for the Amazon Kindle? The Tutorial one is.

          If I need an order quicker If I go with this plan, can I choose faster service for that order only? I would pay the extra charge.
          Let me follow up and see why that's not on there and get it fixed for you. Yes, you'd pay $2 to get 2day shipping with this option.

          And we are planning on doing the block app for kindle as well, I think it probably fell off the priority list for a while, I'll see if I can get that back in the sites

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            #50
            Re: Beta testers needed for new MSQC Shipping program

            Originally posted by Vonnie View Post
            I think you should add in the videos that your sister is making and all others as they become available.

            A choice between $50 in store credit or $50 quilterspoints. A lot of people will never be able to visit the stores in Hamilton.
            But we WANT you to come to Hamilton. Each perk may not be beneficial to everyone, I'm just trying to build an overall package interesting enough to try it. We're at about $400 in value at this point, I'll keep stewing.

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              #51
              Re: Beta testers needed for new MSQC Shipping program

              But there are MANY of us, not all of them post here, who would NEVER travel there nor ever want to send a quilt there, nor go to a retreat or trunk show. We just buy fabric and quilt. I know we are the "plain janes" of this world, but there are many more of us than you know.
              TRUTH is seldom appreciated, unless you happen to agree with it. When you don't agree, you just call it rude.

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                #52
                Re: Beta testers needed for new MSQC Shipping program

                There's nothing wrong with wanting to promote the Hamilton stores or the quilting services.

                Faster, discounted shipping is a great way to get online shoppers to choose MSQC over the competition. I don't think anyone else is offering anything like the 2-day shipping options Al is proposing. This could be a big game changer.

                The question is, what's going to add value to these subscriptions for customers to want to invest $99+ on the spot? And how can MSQC add that value without giving away all their profit?

                To me, the risk of including a perk that very few customers will be able to use is that they'll see it as something they "paid for" but can't use. The cost to offer the perk to the few who will use it will be more than absorbed by those who can't, and even if not, those of us who make the pilgrimage to Hamilton will certainly spend way more than $50 :p Not saying this is how it would be, just how it could be perceived.

                Some perks that might add value for a bigger cross section of customers are a greater percentage of purchases counting toward QC, or perhaps a small discount off each purchase, or a perk that happens after you make 10 qualifying purchases (suppose a total purchase discount or bonus QC).

                Edit: I wasn't trying to argue with anyone, sorry it came across like that.
                Last edited by The_Last_Unicorn; July 19th, 2019, 07:35 PM.

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                  #53
                  Re: Beta testers needed for new MSQC Shipping program

                  Originally posted by The_Last_Unicorn View Post
                  There's nothing wrong with wanting to promote the Hamilton stores or the quilting services.

                  Faster, discounted shipping is a great way to get online shoppers to choose MSQC over the competition. I don't think anyone else is offering anything like the 2-day shipping options Al is proposing. This could be a big game changer.

                  The question is, what's going to add value to these subscriptions for customers to want to invest $99+ on the spot? And how can MSQC add that value without giving away all their profit?

                  To me, the risk of including a perk that very few customers will be able to use is that they'll see it as something they "paid for" but can't use. The cost to offer the perk to the few who will use it will be more than absorbed by those who can't, and even if not, those of us who make the pilgrimage to Hamilton will certainly spend way more than $50 :p Not saying this is how it would be, just how it could be perceived.

                  Some perks that might add value for a bigger cross section of customers are a greater percentage of purchases counting toward QC, or perhaps a small discount off each purchase, or a perk that happens after you make 10 qualifying purchases (suppose a total purchase discount or bonus QC).
                  Wherever did you get the idea I thought there was? Just would like to see things that appeal to us who don't get out much, or even want to.
                  TRUTH is seldom appreciated, unless you happen to agree with it. When you don't agree, you just call it rude.

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                    #54
                    Re: Beta testers needed for new MSQC Shipping program

                    Hi Al - I could say the reason is I like to finish my quilts myself, but the REAL reason is I’m too lazy to go to the post office or UPS store and box up my quilt top to send it to Hamilton.
                    If I ordered more frequently I might do the 2 day option. I have a hard time finding time to quilt anymore. The Block’s might make it worthwhile.
                    The longest a M* package took to get to me was 7 business days. I’m in NV., so I really don’t have a problem with the shipping. Just trying to explain what I think is the issue most customers are having. I think from a business perspective you’re wise in keeping the bonuses (like Block) digital.

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                      #55
                      Re: Beta testers needed for new MSQC Shipping program

                      HI AL,
                      I don't know how feasible this would be but-
                      There are days when I see a Daily Deal I really like and would love to be able to purchase more than one. Perhaps in one of the options you're offering we could be a given a certain amount of days that we could purchase more than one Daily Deal. That might be something that would appeal to a larger audience since there are many who do their own quilting or may not be able to visit your town and shops.

                      I had the pleasure of visiting Hamilton last September and it was a dream come true but due to the distance most likely I won't be able to visit again. I loved my three days there and your mom's trunk show!

                      I really like the option of access of the digital copies of Block. As much as I loved receiving it I ran out of space storing them all so that would be an incentive for me.
                      Last edited by Cathy F; July 19th, 2019, 09:30 PM.
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                        #56
                        Re: Beta testers needed for new MSQC Shipping program

                        Hi Al,

                        Thank you, for trying to come up with ways to improve our quilting shopping experience. I didn't see any of the three options that I would be interested in. I have been to Hamilton and we drove from Alabama, I doubt I will ever be able to go again ( we had a wonderful time! ). I also do my own machine quilting. I have been getting the Block Magazine since you introduced it and love it, but I like the printed version.

                        I have tried the 2 day shipping and I love it for those things that I need fast. I am glad you gave us that option.

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                          #57
                          Re: Beta testers needed for new MSQC Shipping program

                          Originally posted by BillNye View Post
                          Tried a few other things, curious your thoughts -

                          OPTION A
                          Free standard shipping
                          $50 Machine quilting credit
                          $50 In town credit for when you visit Hamilton
                          A free Jenny on the Road ticket for when she gets to your area
                          Unlimited access to all digital versions of the BLOCK magazine
                          the cost for this is $99

                          OPTION B
                          Free 2 day shipping
                          $50 Machine quilting credit
                          $50 In town credit
                          A free Jenny on the Road ticket for when she gets to your area
                          Unlimited access to all digital versions of the BLOCK magazine
                          the cost for this is $149

                          OPTION C
                          Free Standard shipping
                          $100 Machine quilting credit
                          $50 In town credit
                          A free Jenny on the Road ticket for when she gets to your area
                          Unlimited access to all digital versions of the BLOCK magazine
                          the cost for this is $129
                          I like these better. The Block is what helps me here. The other perks are nice, but not anything we would likely use often. We just came to Hamilton for the Academy this May and loved the shops, etc. We would enjoy shopping there again, but it just to far to come often (over 400 miles) and nothing else in the area that we would come for. Again we would not use the Machine quilting credit. I did like the suggestion of a free online classes in another post. Maybe make it about the shipping with one or 2 other perks as an option. $99 for standard shipping select 2 of the following: Digital Block, $50 in town credit, $50 machine quilting credit, Jenny on the road ticket or 2 free online MS Academy online classes. Anyway maybe options like that. You’re getting close p, for us anyway. I am now tempted with the Block access. Great you’re asking and getting feedback. I love the interactive research and getting all the ideas from customers like this. I think you have a good chance to make a good program this way.

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                            #58
                            Re: Beta testers needed for new MSQC Shipping program

                            I think the reason the Amazon Prime works for people is that the shipping applies to such diverse products. I doubt individual companies can compete with that as Amazon negotiated some great deals with the postal services. So I guess this membership idea would be more along the lines of what places like Bluprint is doing or even say quilting companies that have things like Thread clubs or such. (Blueprint isn't a good example because many of us simply will not join because we just don't trust them. They give the impression of not really caring about their customers or their instructors and be based in mainly greed). In the case of Prime ($11) I didn't join until I realized I could drop my other tv venues (like Dish $20 and Netflix $11), and come out with an extra $20 per month plus save shipping costs)

                            I fall in a category that auntstuff mentions. My lower income gives me maybe $40 a month to spend so I have to really take care as to my purchases. When I thought about picking up quilting I knew that the cost of having thing quilted by a LAQ would be prohibitive for me and fortunately I received a little chunk of money and used it to purchase my LA which in the end would save me money and make a hobby of quilting feasible for me. So my quilting costs are taken care of and like many here the plan is of no benefit to me as it currently stands. So I've been thinking how it might become attractive.

                            So this is what I came up with that might attract me to a membership. I'm trying to think of ways that not only are a benefit to me but might be cost attractive to you as a company and include an increase in sales and customer base.

                            I imagine that with your LA service you already have a good arrangement in place for batting as you must use oodles of it. Perhaps with that option of the savings on your quilting service, you could also offer a choice of that or a reduced cost for batting. This would be something that might be attractive all your customers as we all need batting. If you don't already have the lowest cost as a bulk customers from your supplier then perhaps the extra sales it would generate would give you an even lower bulk rate? You don't have to offer an array of batting types but perhaps the most commonly used one, whatever you generally use the most anyway. (I'm not sure if I'm explaining this well enough :-)

                            Karen's idea of free subscription for Block in the digital version would also be attractive to me if included in a membership.

                            Some type of shipping benefits. (Although I've not had any problems, ever apparently it would be helpful to some of your other customers)

                            The only other thing I wish someone would do somehow is a cheaper way to purchase some of the every day things we use that are "small" items but necessary. Specifically needles, thread..We could always use that even if it only lists a few types or colors. Granted Superior Threads offers a monthly membership but frankly I doubt most of us use that much to warrant a membership club for it. I don't know how or what combination would be feasible but it's just a thought.

                            Most importantly (at least for me) is that a membership be also offered on a monthly fee basis, anything over say $13 a month might limit my ability to join something like this.

                            Anyway, just some thoughts.
                            Last edited by Carlie Wolf; July 20th, 2019, 06:41 AM.
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                              #59
                              Re: Beta testers needed for new MSQC Shipping program

                              I like the idea of access to the digital version of the Block included in membership. I would like to see the choice of being able to purchase 2 of the daily deals . I think an earlier post mentioned this. For me, that would be more valuable than quilting services, and actually, it would mean more sales for you.

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                                #60
                                Re: Beta testers needed for new MSQC Shipping program

                                It seems most comments are about shipping.
                                Taking a long time to receive orders.
                                I live 50-60 miles from Hamilton and it
                                takes 7 business days to receive an order.
                                No big deal for me, I always order fabric
                                for the ‘next’ quilt project.
                                It seems the three options you posted
                                does not address the problems most
                                People have complaints about the
                                length of time to receive an order.

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