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I'm trading in my machine...AGAIN!!

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    I'm trading in my machine...AGAIN!!

    Saturday I was doing a leisurely day in my sewing room and whoa...my 9 month old 965Q Husqvarna that had the motor (among other things)replaced one month ago, started acting like it had a short in it. It would stop with the needle down, then would not go, unless I turned the wheel backwards a little then it would surge forth and zoom really fast then stop again. Nothing seemed to fix it. I turned it off, unplugged it and tried three times.
    I texted the owner of the shop where I purchased it and she suggested I update it with a USB stick. I went to the website but couldn't figure it out.
    On Sunday, I tried it again and it worked for about 20 minutes and then we repeated Saturdays performance. Today, I tried to call the customer support line but they were closed for Columbus Day. So I called the LQS where I purchased the machine and told her how unhappy I have been about these two issues. She has offered to give me full credit for the purchase of the machine toward a Topaz 50. There is a price difference and I have decided to pay it and move forward with a new machine.
    I think she is being more than generous to replace the machine. She offered me the new Brilliance 75Q for $550 difference, The topaz 50for $700 or she even said I could have a brand new 965Q for $150 more. I am going to pick it up either Saturday or Monday. I think I have made the right decision and I think it might even be fun to learn to embroider.
    Walk in peace with the Lord by your side.
    Terry

    #2
    Re: I'm trading in my machine...AGAIN!!

    Sorry for your problems, Terry. It sounds like the store is willing to work with you. I hope all will work out well.

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      #3
      Re: I'm trading in my machine...AGAIN!!

      I know all about your kind of frustration with your machine. Congratulations of deciding to go with a new machine. I know you will love doing machine embroidery....very addicting.
      sigpicwww.whisperofrose.blogspot.com


      Scottie Mom Barb

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        #4
        Re: I'm trading in my machine...AGAIN!!

        I'm so glad your shop is willing to work with you! Hoping your new baby will be a gem and not a dud!
        Katrina


        “Nothing can dim the light which shines from within.”
        ― Maya Angelou

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          #5
          Re: I'm trading in my machine...AGAIN!!

          I'm glad your LQS is making a decent offer to replace it. I haven't had issues with my Huskies, but you do sew a lot.

          Enjoy life and do what makes you happy. Everything else will follow.

          Every day I try to do one thing that challenges my comfort zone.

          Comment


            #6
            Re: I'm trading in my machine...AGAIN!!

            Glad your dealer is working with you.

            Comment


              #7
              Re: I'm trading in my machine...AGAIN!!

              Like I said, I think she is being more than generous to make me several options to choose from. They said they would replace all the mother boards and electronics under the warranty if I wanted to keep my machine. I just think I'm over it. I admit, I use my machine a lot, but isn't that the reason I bought a great machine in the first place...? My daughter thinks that the $700 is a lot of money extra but, I think this is probably an upgrade from the machine I have. I still have time to change my mind if you all have any input...I'm listening.
              Walk in peace with the Lord by your side.
              Terry

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                #8
                Re: I'm trading in my machine...AGAIN!!

                I am sorry to hear about your frustrations and trouble with your machine.

                Do you mainly straight stitch or do you use decorative stitches too? Have you considered a straight stitch only machine? Would that work?

                Have you done machine EMB before? It is addicting. LOL. If you decide to get one with embroidery check for the hoop size and design capabilities. As these machines are getting bigger, the designs are too. There are vendors with small designs available though.

                The dealer seems genuinely interested in assisting to make the situation right for you. It sounds like a great opportunity to upgrade if you desir. Do they sell other brands that you can demo?

                Best wishes in your decision about a new machine.

                PS: Wanted to add... I started with two separate machines, one for EMB and one for sewing. Last year I changed to just a combo machine. It's not too bad to switch out between set-ups.
                Last edited by Rhonda K; October 8th, 2018, 07:00 PM.

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                  #9
                  Re: I'm trading in my machine...AGAIN!!

                  The only upgrade available would be for the Husqvarna line. The shop also sells babylocks but they won't give me my total purchase price back on my machine unless I trade for another Viking.
                  After making so many quilts last year, I'm thinking doing something different might be fun. Learning something new never hurts and starting over fresh might make a good attitude adjustment. lol. Both of my DD"s have the Topaz 50 so I will be able to ask for help if I get frustrated. That played into my decision making.
                  I've never EMB before. The machine comes with two hoops. My DD's said that they will give me the designs they have purchased so I will have plenty to work with. (not sure what that means, but like I said, I'm up for a new learning experience)
                  Originally posted by Rhonda K View Post
                  I am sorry to hear about your frustrations and trouble with your machine.

                  Do you mainly straight stitch or do you use decorative stitches too? Have you considered a straight stitch only machine? Would that work?

                  Have you done machine EMB before? It is addicting. LOL. If you decide to get one with embroidery check for the hoop size and design capabilities. As these machines are getting bigger, the designs are too. There are vendors with small designs available though.

                  The dealer seems genuinely interested in assisting to make the situation right for you. It sounds like a great opportunity to upgrade if you desir. Do they sell other brands that you can demo?

                  Best wishes in your decision about a new machine.

                  PS: Wanted to add... I started with two separate machines, one for EMB and one for sewing. Last year I changed to just a combo machine. It's not too bad to switch out between set-ups.
                  Walk in peace with the Lord by your side.
                  Terry

                  Comment


                    #10
                    Re: I'm trading in my machine...AGAIN!!

                    Terry, MOVE FORWARD! I think you are going to enjoy the option to do embroidery, too, besides quilting. You are a dynamo, you have much to do. You will be able to do sew much more with the new machine. Wonderful that your dealer is willing to give you options. Let us know what you decide....I know what I would decide.
                    A day patched with quilting Seldom unravels Sharon

                    Comment


                      #11
                      Re: I'm trading in my machine...AGAIN!!

                      You will love machine embroidery. The Topaz looks like a nice machine also.
                      Blankets wrap you in warmth, quilts wrap you in love

                      Marilyn......
                      sigpic

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                        #12
                        Re: I'm trading in my machine...AGAIN!!

                        Terry, since you asked for input, I'm going to play devil's advocate here. If it were me, I would think long and hard about getting another Viking. I don't think the shop owner is being generous...you are entitled to what you paid for and so far you haven't received it. What you have had is trouble. The shop owner should be making things right without making you think she's doing you a favor. And on top of all that, she's upselling you, which benefits her greatly. JMHO.
                        Michele

                        to the world you may be one person, but to one person you may be the world...

                        Comment


                          #13
                          Re: I'm trading in my machine...AGAIN!!

                          Good for you. Can't wait to hear how the new machine works for you. Have fun learning.
                          Blessed are the children of the piecemakers for they shall inherit the quilts!

                          Comment


                            #14
                            Re: I'm trading in my machine...AGAIN!!

                            Originally posted by chelea View Post
                            Terry, since you asked for input, I'm going to play devil's advocate here. If it were me, I would think long and hard about getting another Viking. I don't think the shop owner is being generous...you are entitled to what you paid for and so far you haven't received it. What you have had is trouble. The shop owner should be making things right without making you think she's doing you a favor. And on top of all that, she's upselling you, which benefits her greatly. JMHO.
                            I agree with Michelle. If you want another Viking, and the Topaz is a machine you truly want, then that's great. BUT... if a Bernina is what you would rather have, then the shop owner should still give you the full price you paid for the Viking towards the Bernina.

                            However this plays out and whichever machine you decide on, I hope it's all you want it to be and you have many happy quilting years with it!
                            Courage is being scared to death, and saddling up anyway. ~John Wayne

                            Quilting is my passion . . . chocolate is a close second!

                            Comment


                              #15
                              Re: I'm trading in my machine...AGAIN!!

                              Terry, I agree with Chelea. This machine is only 9 months old and the motor was replaced just one month ago. I would not put my money back into the same brand. I would push for a different brand. That being said, machine embroidery is so much fun and so addicting!! I love it!!!!! Good luck with your decision and new machine -- whatever that may be.

                              Nancy

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