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    Craftsy problem

    I purchased a class a week or so ago, charge has been processed. When I tried to load the class, I received a pop up message that there was a problem. There was an 888 number to call. When I called the number for Customer service, I received a message that I needed to go to their help page. Unfortunately, the help page isn't very helpful. Just wondering if any of you have had this issue, and if you have any suggestions. Overall, I am a big Craftsy fan. This is my first problem. It's frustrating that you can't talk to a person.
    Thanks!
    Sue

    #2
    Re: Craftsy problem

    There is an online chat. I don't know if it will work though.

    https://gethuman.com/chat/Craftsy

    Sorry, that led back to the site. I thought it might be some back door.
    Last edited by Hulamoon; January 6, 2017, 05:01 PM.
    🌺 Lorie

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      #3
      Re: Craftsy problem

      Sue, I used the online chat last week to resolve an issue. The customer service rep was so friendly and helpful, and was able to fix the problem within 5 minutes

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        #4
        Re: Craftsy problem

        When I have had an issue with Craftsy I emailed them and they were quick to answer and resolve the issue.
        K is for Karen 😊​..................
        Cremation - My last hope for a smokin' hot body.


        Before you speak,
        T - is it TRUE?
        H - is it HELPFUL?
        I - is it INSPIRING?
        N - is it NECESSARY?
        K - is it KIND?

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          #5
          Re: Craftsy problem

          i just contacted them through message on facebook
          got a very nice response
          Gale

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            #6
            Re: Craftsy problem

            I love craftsy. Had an issue after the website redesign where one of my classes disappeared from my class library. They were very helpful and had it resolved within a day.

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              #7
              Re: Craftsy problem

              I haven't had a problem exactly liked yours, but I find it hard to connect with a person at Craftsy.
              sigpicwww.whisperofrose.blogspot.com


              Scottie Mom Barb

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                #8
                Re: Craftsy problem

                I emailed them and got a quick response.

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                  #9
                  Re: Craftsy problem

                  Thanks for your responses. The chat times are not convenient for me. I found an email link on the site, so hopefully I will get the issue resolved.

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                    #10
                    Re: Craftsy problem

                    Just to give you an update. Turns out I needed to update the app. Once I did that I was able to resolve the problem. The customer service rep was helpful. Sounds like the pop up message I received when I purchased the class was unusual.
                    So thanks for your help too!
                    sue

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