A few weeks ago I sent a quilt top along with backing material to M* for quilting. A couple of days ago (Saturday) I got a call from Anna from the Quilting group to tell me there was a problem with my backing. I had apparently mis-measured, mis-cut the backing. She was so sweet in figuring out a solution...which is for M* to add additional material to the top & bottom to make up for the shortage...and by using 108" wide fabric, only a quarter yard will be needed...at minimum additional cost. No charge to cut and sew the additional fabric onto my poorly measured backing. And since my backing is yellow & white, their use of solid white additions to top and bottom will look just fine.
What wonderful customer service! Thank you Anna, and thank you M*...you are the best!
What wonderful customer service! Thank you Anna, and thank you M*...you are the best!
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