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Thank you to M* Quilting Team!

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    Thank you to M* Quilting Team!

    A few weeks ago I sent a quilt top along with backing material to M* for quilting. A couple of days ago (Saturday) I got a call from Anna from the Quilting group to tell me there was a problem with my backing. I had apparently mis-measured, mis-cut the backing. She was so sweet in figuring out a solution...which is for M* to add additional material to the top & bottom to make up for the shortage...and by using 108" wide fabric, only a quarter yard will be needed...at minimum additional cost. No charge to cut and sew the additional fabric onto my poorly measured backing. And since my backing is yellow & white, their use of solid white additions to top and bottom will look just fine.

    What wonderful customer service! Thank you Anna, and thank you M*...you are the best!

    #2
    Re: Thank you to M* Quilting Team!

    They are awesome, aren't there?
    Blankets wrap you in warmth, quilts wrap you in love

    Marilyn......
    sigpic

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      #3
      Re: Thank you to M* Quilting Team!

      How nice of them!
      🌺 Lorie

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        #4
        Re: Thank you to M* Quilting Team!

        They are a great group of people! Wonderful to work with.
        Shirley :icon_bigsmile:

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          #5
          Re: Thank you to M* Quilting Team!

          That's what I call personal customer service...yay M*!
          sigpicwww.whisperofrose.blogspot.com


          Scottie Mom Barb

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            #6
            Re: Thank you to M* Quilting Team!

            They are the BEST! I had a similar situation regarding the backing of my quilt sent to them. They were wonderful and I really appreciated their advice. They are so professional,courteous and a pleasure to do business with. They should be a role model for any business, large or small. Yes! Thank you MSQC!

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