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    Another shipping story, another customer disappointed, another customer who loves MSQC

    4CC26389-4877-46CF-9FF3-EFF63B7D2966.jpeg

    Ordered June 21. Delivery 2 weeks later? For me, that is not acceptable when I have other choices. I am posting this because I appreciate MSQC tutorials and forum very much and like to support this company. But until shipping changes, I believe I will be using my local options, and using MSQC for quilting only. Just wanted you to know why.

    #2
    Re: Another shipping story, another customer disappointed, another customer who loves MSQC

    That seems way too long to me too. I love MSQC too and recently I thought I would go through my wish list and delete some items. To my surprise out of about 30 on the list, about half came up as out of stock.

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      #3
      Re: Another shipping story, another customer disappointed, another customer who loves MSQC

      I agree completely with you, I feel they have "Gotten to big for their britches" funny how wealth can override what is best for serving the customer. Arrogance in "How dare a customer complain, we are bigger with lots more money to throw around and don't you forget it!!
      When you have decided what you believe, what you feel must be done, have the courage to stand alone and be counted
      Eleanor Roosevelt

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        #4
        Re: Another shipping story, another customer disappointed, another customer who loves MSQC

        My shippings seems to be fine, but i've tried to contact them on their items on their site. some look interesting on the main page but if you hover cursor over them, it says "add to cart", dare to click to view better and it goes into your cart!! Only want to see the item better before i decide to add it to my cart. But if you click, it goes in there. you forget, buy something else and get more than you wanted. charged of course. that is sneaky to me. sigh.

        Comment


          #5
          Re: Another shipping story, another customer disappointed, another customer who loves MSQC

          perhaps it's just the shipping company? Recently, I order two items from the SAME store. One item came within 2 days, the other item came 2 weeks later! I was able to track that shipment and it seemed as if the shipping company was sending it around the country before making it to me!

          Had I not been given the tracking number I would have thought the store I purchased it from was holding up the package. It was just the shipping company. (the store used 2 different companies. The FedEx package came immediately, the UPS took 2 weeks).

          Comment


            #6
            Re: Another shipping story, another customer disappointed, another customer who loves MSQC

            @jjkaiser I've been to the store and asked lots of questions about why things are out of stock on the website. I've been told that the companies that they purchase from stop making certain lines and they are "out of stock" forever. You may have chosen some popular items that just sold out forever?

            Is it MSQC's fault that Moda, Timeless Treasure, Riley Blake, or whomever stopped manufacturing a certain line? I agree that communication SHOULD be better, but to chastise them due to things out of their control is not right, either.

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              #7
              Re: Another shipping story, another customer disappointed, another customer who loves MSQC

              wait wait wait, how are we too big for our britches? On shipping, we give you a cheaper option that goes slower that's actually pretty cheap ($5) for $2 more you can get it in 2 days, our rationale here is that you can choose what service you'd like.

              Am I missing what the frustration is here? Did it take weeks before it got shipped out or something? Where was the issue exactly?

              On the out of stock items, fabric only gets one ordering run from us, they won't reprint it so we only get what we can guess we'd sell. Everything else though we really should have in stock, and if you try and buy some needles or thread and we don't have them, we absolutely deserve the criticism.

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                #8
                Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                My problem with the shipping is with the shipping company they use. For us here in Canada, Fedex keeps the website showing it is stuck in Newark NJ. My husband is military postal and he says FedEx is like that for everyone, not just MSQC. I don't know who they had before FedEx, but they were superior. FedEx has a terrible tracking lie . Every package so far for last 5 orders , the package once it reaches Canada ( who by the way does have a crappy FedEx here as well, ) it suddenly is thrown to Canada Post. A month to get a package from Missouri. I don't think MSQC has put on airs at all, they still have the very best customer service and prices. I think the family worked very hard for their success. I do not begrudge them their reward for hard work and sacrifice. I do however put "the quilter's curse "on FedEx. I showed my husband my latest MSQC package yesterday and the website for FedEx tracking. I put my hand on the package and said " See it's still in NJ, LOL". when I pointed to the laptop screen. I am not laughing when I am constantly having to watch the door and window for a month in case of delivery. I really miss their old service of sending packages, they used to come to my door in a week or so, and the delivery person even knocked. Sighs... the old days...

                Comment


                  #9
                  Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                  Originally posted by BillNye View Post
                  wait wait wait, how are we too big for our britches? On shipping, we give you a cheaper option that goes slower that's actually pretty cheap ($5) for $2 more you can get it in 2 days, our rationale here is that you can choose what service you'd like.

                  Am I missing what the frustration is here? Did it take weeks before it got shipped out or something? Where was the issue exactly?

                  On the out of stock items, fabric only gets one ordering run from us, they won't reprint it so we only get what we can guess we'd sell. Everything else though we really should have in stock, and if you try and buy some needles or thread and we don't have them, we absolutely deserve the criticism.
                  Re out of stock. I completely understand that fabric is produced in limited runs. When something on the wish list is flagged out of stock and you click on just that one item, sometimes it says Gone Forever yes we all know what that means!! Or it might say currently unavailable, and what exactly does that mean? That you expect to get more in? Idk if you are able to view my wish lists if you need to see what I am talking about? If so I am referring to items in my Use This wish list. Personally I don't think you are too big for your britches and generally do a pretty great job. I feel bad you think I was being too critical. I think just the fact that you keep tabs on your peeps on the Forum speaks volumes about your commitment to your customers and efforts to make it right whenever possible. Thanks for listening.

                  Comment


                    #10
                    Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                    I've never had a problem with the shipping as some of you have had, my packages arrive in a timely fashion. MSQC has given us options in receiving our packages quicker for an additional 2.00 fee I feel they are listening to the concerns being expressed here and trying to accommodate. Most of the things I order are just because I like the fabric and have no immediate plans to use it however if it was something I needed right away I would certainly take advantage of the extra $2.00 fee to get it in two days.
                    Last edited by Cathy F; June 27, 2019, 01:27 PM.
                    If you could choose to be anything choose kindness.



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                      #11
                      Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                      Originally posted by BillNye View Post
                      wait wait wait, how are we too big for our britches? On shipping, we give you a cheaper option that goes slower that's actually pretty cheap ($5) for $2 more you can get it in 2 days, our rationale here is that you can choose what service you'd like.

                      Am I missing what the frustration is here? Did it take weeks before it got shipped out or something? Where was the issue exactly?
                      Bill Nye, I did not say you are too big for your britches. What I am telling you is I have choices in my ability to buy fabric, thread, etc. I choose to buy some of what I use from you to support your store, because I like you and you give me quilting advice I like. But the shipping slowdown is causing me to rethink my commitment. Is this rational? Maybe, maybe not but it is happening. I know I can pay 2 extra dollars to have a choice, but I do not need to do that elsewhere. So, I guess that 2 dollars and the slow shipping is my line. I know you pack it fast, but I also know you choose a FedEXsmartshipping partnership, and they are slow. I am just one customer, but you are about to lose her for fabric , etc until shipping changes. I'll still stay for the machine quilting.

                      Comment


                        #12
                        Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                        Originally posted by nativetexan View Post
                        My shippings seems to be fine, but i've tried to contact them on their items on their site. some look interesting on the main page but if you hover cursor over them, it says "add to cart", dare to click to view better and it goes into your cart!! Only want to see the item better before i decide to add it to my cart. But if you click, it goes in there. you forget, buy something else and get more than you wanted. charged of course. that is sneaky to me. sigh.
                        NativeTexan, the way to view something better without it going into your cart, is to hover and then click on the text below the item. Don't let your cursor be over the item itself, because it will then go into your cart. Try this and see if it helps.

                        Comment


                          #13
                          Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                          Originally posted by am2901 View Post
                          NativeTexan, the way to view something better without it going into your cart, is to hover and then click on the text below the item. Don't let your cursor be over the item itself, because it will then go into your cart. Try this and see if it helps.
                          Personally I think that the "Add to Cart" shouldn't even show up/be an option until you view the item. The way it is now, is frustrating when you just want to look closer to see if it's what you like/want, and click quickly on the image, next thing you know it's in your cart.

                          As for the shipping issues, Thank you MSQ for giving us options! I personally don't mind paying a few bucks for quick shipping for something I need/want sooner rather than later.

                          Comment


                            #14
                            Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                            "
                            Originally posted by minipinlady View Post
                            My problem with the shipping is with the shipping company they use. For us here in Canada, Fedex keeps the website showing it is stuck in Newark NJ. My husband is military postal and he says FedEx is like that for everyone, not just MSQC. I don't know who they had before FedEx, but they were superior. FedEx has a terrible tracking lie . Every package so far for last 5 orders , the package once it reaches Canada ( who by the way does have a crappy FedEx here as well, ) it suddenly is thrown to Canada Post. A month to get a package from Missouri. I don't think MSQC has put on airs at all, they still have the very best customer service and prices. I think the family worked very hard for their success. I do not begrudge them their reward for hard work and sacrifice. I do however put "the quilter's curse "on FedEx. I showed my husband my latest MSQC package yesterday and the website for FedEx tracking. I put my hand on the package and said " See it's still in NJ, LOL". when I pointed to the laptop screen. I am not laughing when I am constantly having to watch the door and window for a month in case of delivery. I really miss their old service of sending packages, they used to come to my door in a week or so, and the delivery person even knocked. Sighs... the old days...
                            I have to agree. Service through the FedEx service is not the best. It's strange because last year when I was in Kansas I went to FedEx office and sent 3 huge boxes (averaging 50-75 each). Shipped them home. The packages arrived in 2 days. They did get hung up at customs and we had to go declare there,

                            I just received my 50th order (who knew) from MSQC since 2015. It took 23 days to Canada. Once it crossed the border, it took a little over one day to receive. And they no longer leave at the door, as you must sign for package.

                            Enjoy life and do what makes you happy. Everything else will follow.

                            Every day I try to do one thing that challenges my comfort zone.

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                              #15
                              Re: Another shipping story, another customer disappointed, another customer who loves MSQC

                              Yes, BillNye you are missing the frustration! all of this shipping problem /disaster is directly from MSQ, yes we were given options, but you missed the mark.... you say you (MSQ) have no control after you ship, but your the one who chooses the shipping company!! If I can order from … in Colorado, it's a flat rate, it comes in 2 days, please tell me why can't you do this? it's a simple question nothing complicated, Colorado uses the same shipper every time and no one complains to them about shipping.
                              When you have decided what you believe, what you feel must be done, have the courage to stand alone and be counted
                              Eleanor Roosevelt

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