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    Phone not being answered

    I tried calling 888-571-1122. It is Friday, Sept 27, 2019- 11:30 a.m. I keep getting a message stating that I am calling after hours and to call back another time. There is a problem with my order and I would like to get it corrected. What is happening here?

    #2
    Re: Phone not being answered

    My guess is that the staffing may be a bit thin since the birthday bash is going on and there are more crowds physically at the stores and the activities.

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      #3
      Re: Phone not being answered

      I saw on fb that there were high winds and there was trouble with the phones
      Dolores :lol::icon_heh:

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        #4
        Re: Phone not being answered

        I would send them a message (go to Contact Us at the bottom for the website)
        This happened a while back and I just sent them a message. I do think it might be hard to get ahold due it being the Birthday Bash and it's Friday (maybe??)
        Jacqueline ( Sugar ) Dorer-Russell
        http:\\www.sugarssmilinpapercrafts.BlogSpot.com

        "I miss the me I was when you were here"

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          #5
          Re: Phone not being answered

          I was able to get in touch with customer service and the problem was rectified. I am really unhappy that they don't include a packing slip with their shipments. I think they should. I always check the contents of the box with the packing slip.

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            #6
            Re: Phone not being answered

            I've always received a receipt with my orders.

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              #7
              Re: Phone not being answered

              Originally posted by JCY View Post
              I've always received a receipt with my orders.
              Me too. And the invoice is checked off, and if something is backordered or shipping in another box it's indicated on the invoice.

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                #8
                Re: Phone not being answered

                This is a recent deal. My last one came without packing slip.
                TRUTH is seldom appreciated, unless you happen to agree with it. When you don't agree, you just call it rude.

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                  #9
                  Re: Phone not being answered

                  I have ordered 3 times this month they each had packing slip.
                  Wendy
                  http://www.pinterest.com/wlrich2/boards/

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                    #10
                    Re: Phone not being answered

                    Originally posted by BevW View Post
                    I was able to get in touch with customer service and the problem was rectified. I am really unhappy that they don't include a packing slip with their shipments. I think they should. I always check the contents of the box with the packing slip.
                    It's interesting that you should mention. My recent order which was received within 5 days did not have a packing slip either. It always does. I do want to thank them for shipping it FedEx International Economy, which is better than my other order of Sept 16th still sitting in NJ, not sent international. I also ordered the DD which was to include a silicone iron plate. It did not.

                    Enjoy life and do what makes you happy. Everything else will follow.

                    Every day I try to do one thing that challenges my comfort zone.

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                      #11
                      Re: Phone not being answered

                      Hmmmm, Suzanne, make sure you get that!!

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