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    Difficulty getting a reply from MSQC

    For several weeks i have been experiancing problems with orders and have tried contacting MSQC by my usual method but have recieved no reply.

    When Sarah was dealing with email there was no problem at all. I understand that they are getting increasingly busy all the time and i know that they had to get extra help, but apart from one reply to my query which was not friendly I have recieved no responce to my ongoing problem.

    This is a very busy time of year for all of us, for some of us rediculously so this year. I am understanding of this.

    I have today emailed again, and I am posting here in the hope that someone at the shop will notice and address my problem.

    I love MSQC and would be very sad if this cannot be resolved.
    Blog
    http://divinedaisydesigns.blogspot.co.uk/

    #2
    Re: Difficulty getting a reply from MSQC

    Could you call your order in? They would probably take it over the phone..Hope you get it worked out.
    Patrice

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      #3
      Re: Difficulty getting a reply from MSQC

      You should give their shop a call. I've called them in the past and left a msg and they returned my call the next day. It was right after cyber Monday so I was happy to get a call back that quickly. I've never mailed them before so I don't know what the response time is with that. I find it increasingly hard to determine someones tone and sincerity over text (emails) but I'm sure that they had no intentions at being rude. Anyways, talking to someone over the phone will hopefully clear up your problem quickly hope it works out!

      Comment


        #4
        Re: Difficulty getting a reply from MSQC

        I am in the UK. An International call would be expensive and they would probably be closed when i called anyway
        Blog
        http://divinedaisydesigns.blogspot.co.uk/

        Comment


          #5
          Re: Difficulty getting a reply from MSQC

          Originally posted by Divine Daisy View Post
          For several weeks i have been experiancing problems with orders and have tried contacting MSQC by my usual method but have recieved no reply.

          When Sarah was dealing with email there was no problem at all. I understand that they are getting increasingly busy all the time and i know that they had to get extra help, but apart from one reply to my query which was not friendly I have recieved no responce to my ongoing problem.

          This is a very busy time of year for all of us, for some of us rediculously so this year. I am understanding of this.

          I have today emailed again, and I am posting here in the hope that someone at the shop will notice and address my problem.

          I love MSQC and would be very sad if this cannot be resolved.
          Mrs. Daisy, I'm hoping that this is an oversight by a "new" employee!?! Especially frustrating for overseas customers as shipping is so costly as well as phone calls not taking into account time changes.

          Ohhhhh Jenny, Sarah...growing pains... Help is needed by Mrs. Daisy!

          Good luck, I'm sure an oldie from MSQC will see this and look into it!

          Huggers, Ruby
          sigpic Visit my fabric shopping cart YardageALaCarte.com - PM me for a 25% Off your Total Purchase Code, just mention "The Forum" in your message. Huggers, Ruby

          Comment


            #6
            Re: Difficulty getting a reply from MSQC

            I would be persistent; I'm sure they are swamped.
            Success is liking yourself, liking what you do, and liking how you do it.
            Maya Angelou

            ~Megan~

            Comment


              #7
              Re: Difficulty getting a reply from MSQC

              If you'd like, send me a message with your problem and I'll call them on Monday for you. I sure wouldn't want to pay international rates either.
              K is for Karen 😊​..................
              Cremation - My last hope for a smokin' hot body.


              Before you speak,
              T - is it TRUE?
              H - is it HELPFUL?
              I - is it INSPIRING?
              N - is it NECESSARY?
              K - is it KIND?

              Comment


                #8
                Re: Difficulty getting a reply from MSQC

                Hi Daisy! Sorry you are having trouble, what email address are you writing to? I just talked to the girls and they mentioned that they were about caught up on email and stuff. I know I've been having a bit of trouble with the website, but it is fixed now, and (this is for everyone) if you have trouble on the site, try deleting the cookies and clearing your cache, then it should fix things. On a positive note, I installed another server to help handle the load (I can't believe how big this site is now, you guys sure know how to use hardware - you make a geek proud ). If you ever have trouble getting a hold of the girls, you can email me directly - [email protected] and I'll be happy to chase sarah down as only her 'larger' brother can

                Comment


                  #9
                  Re: Difficulty getting a reply from MSQC

                  Can someone please get the footage if BillN has to chase sarah? I love Sarah!

                  Comment


                    #10
                    Re: Difficulty getting a reply from MSQC

                    I'd just like Al (aka Bill Nye) to chase me . . .
                    Sometimes, when there's a raging fire,
                    it's best not to try to put it out with gasoline.

                    "...pal carajo con la negatividad..."

                    Comment


                      #11
                      Re: Difficulty getting a reply from MSQC

                      Sandy....Sandy... Sandy...bad girl!
                      ~Shannon~

                      Women are Angels ...
                      And when someone breaks our wings...
                      we simply continue to fly...
                      on a broomstick...

                      We are flexible....

                      Comment


                        #12
                        Re: Difficulty getting a reply from MSQC

                        It'd be a short chase since you'd probably trip running out of the house ...
                        K is for Karen 😊​..................
                        Cremation - My last hope for a smokin' hot body.


                        Before you speak,
                        T - is it TRUE?
                        H - is it HELPFUL?
                        I - is it INSPIRING?
                        N - is it NECESSARY?
                        K - is it KIND?

                        Comment


                          #13
                          Re: Difficulty getting a reply from MSQC

                          Hahahah!! I love you all! Thanks for making me laugh today! Just so you know, I private messaged our friend having issues!! We will take care of her!!

                          Oh and Sandy.....that can be arranged! LOL Merry Christmas to you all!

                          Comment


                            #14
                            Re: Difficulty getting a reply from MSQC

                            Can he chase me too! I can't run fast or for long! LOL I'd probably end up doing a somersault like Sandy. Merry Christmas to everyone at MSQC! Hugs, Jan L.
                            Home, where each lives for the others and all live for God! ><(((((o>

                            Comment


                              #15
                              Re: Difficulty getting a reply from MSQC

                              Originally posted by janluna View Post
                              Can he chase me too! I can't run fast or for long! LOL I'd probably end up doing a somersault like Sandy. Merry Christmas to everyone at MSQC! Hugs, Jan L.

                              BAHAHAHAHAH!!!!

                              Comment

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