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is there an active phone number to talk to someone to order from MSQC?

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    is there an active phone number to talk to someone to order from MSQC?

    I have placed an order online with MSQC and have called several times to ask when the order is expected to be processed. I am unable to reach a live person nor does anyone return my call. How can I get an answer to my question? I also emailed but no answer yet.

    The reason for my extreme distress is because my sister and I are attending a Jenny Doan quilt retreat weekend soon and I NEED the layer cake I ordered from MSQC for the retreat weekend. Now I am sure you can all appreciate my dismay.

    Thank you for any help in resolving this issue.
    Most appreciated.
    Catherine
    Life is full of loose threads - deal with it. :)

    #2
    Re: is there an active phone number to talk to someone to order from MSQC?

    Yikes! Did you call the number on the quilt shop page?

    1-888-571-1122

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      #3
      Re: is there an active phone number to talk to someone to order from MSQC?

      Phone: (888) 571 - 1122 or (816) 744 - 4945 (international)

      I've always gotten them on the first number. I'm in Mountain time and normally call in about 9:30 am, so that would be 10:30 their time and haven't had an issue getting hold of someone or a call back if I leave a message.

      It seems like on my recent orders it has taken about a week for them to process them. Hope that might help you out some. I do know that when they run free shipping as the daily deal it tends to take a bit longer. Seems like they get a lot of extra orders in then.
      K is for Karen 😊​..................
      Cremation - My last hope for a smokin' hot body.


      Before you speak,
      T - is it TRUE?
      H - is it HELPFUL?
      I - is it INSPIRING?
      N - is it NECESSARY?
      K - is it KIND?

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        #4
        Re: is there an active phone number to talk to someone to order from MSQC?

        Originally posted by Jean Sewing Machine View Post
        Yikes! Did you call the number on the quilt shop page?

        1-888-571-1122
        Good news actually great news - i just called again and reached a live person who said they expect the order to go out tomorrow. Most happy now.
        Life is full of loose threads - deal with it. :)

        Comment


          #5
          Re: is there an active phone number to talk to someone to order from MSQC?

          I placed a call yesterday - left message - haven't heard back yet -- my question isn't time sensitive - however I hope I hear something back before next Christmas . . LOL*~ . . I would love to knock out this Holiday quilt before then . . L*~
          2015 is here
          Be Bold and Bravely put one foot in front of the other :)

          Comment


            #6
            Re: is there an active phone number to talk to someone to order from MSQC?

            Originally posted by CountryHut View Post
            I placed a call yesterday - left message - haven't heard back yet -- my question isn't time sensitive - however I hope I hear something back before next Christmas . . LOL*~ . . I would love to knock out this Holiday quilt before then . . L*~
            Yes I hope you hear well before next Christmas.
            Happy Valentine's Day !
            Life is full of loose threads - deal with it. :)

            Comment


              #7
              Re: is there an active phone number to talk to someone to order from MSQC?

              I had a question today and called........left message.........and decided to try again about an hour later & they answered & took care of my question quickly.

              I placed an order on January 31 and it arrived yesterday...........the order was placed on a free shipping daily deal day.
              "I'm putting together a list of 100 reasons why I am NOT relentless!" - Sue Heck, The Middle

              Leonard: For God's sake, Sheldon, do I have to hold up a sarcasm sign every time I open my mouth?
              Sheldon (intrigued): You have a sarcasm sign?

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                #8
                Re: is there an active phone number to talk to someone to order from MSQC?

                I'm sure I will - they are pretty good with getting back to me when I have questions - or when I am on a fabric hunt

                dang it's HVD already . .. . . it was just Christmas . . *smacking forehead*~ . . now I have to leave the house and go shopping *sigh*~




                Originally posted by happy2travel View Post
                Yes I hope you hear well before next Christmas.
                Happy Valentine's Day !
                2015 is here
                Be Bold and Bravely put one foot in front of the other :)

                Comment


                  #9
                  Re: is there an active phone number to talk to someone to order from MSQC?

                  Originally posted by pcbatiks View Post
                  I had a question today and called........left message.........and decided to try again about an hour later & they answered & took care of my question quickly.

                  I placed an order on January 31 and it arrived yesterday...........the order was placed on a free shipping daily deal day.
                  Best news yet - I just received an email to say my order is processed. I hope to have it soon. The Jenny Doan quilt retreat weekend I am attending is a week from this Thursday. I plan to use my layer cake for the throw size Ingrid's Garden quilt Jenny is teaching us. The Ingrid's Garden Quilt is a half hexi quilt.
                  Life is full of loose threads - deal with it. :)

                  Comment


                    #10
                    Re: is there an active phone number to talk to someone to order from MSQC?

                    You know, I have called MSCQ a couple of times in the past couple of weeks....and the phone is picked up and a recorded message ( by Jenny ) says " Welcome To Missouri Star. Please hold on while I get one of the girls to help you !" ....and then I wait and wait and wait....
                    I wonder if MSCQ knows about this problem. ??? ( and yes I dialed the 1-888-571-1122 phone number that's at the top of the website page ! )
                    Jacqueline ( Sugar ) Dorer-Russell
                    http:\\www.sugarssmilinpapercrafts.BlogSpot.com

                    "I miss the me I was when you were here"

                    Comment


                      #11
                      Re: is there an active phone number to talk to someone to order from MSQC?

                      -- Does anyone check the phone messages? -- I still have not heard back from anyone *sniffles*~

                      Originally posted by CountryHut View Post
                      I placed a call yesterday - left message - haven't heard back yet -- my question isn't time sensitive - however I hope I hear something back before next Christmas . . LOL*~ . . I would love to knock out this Holiday quilt before then . . L*~
                      2015 is here
                      Be Bold and Bravely put one foot in front of the other :)

                      Comment


                        #12
                        Re: is there an active phone number to talk to someone to order from MSQC?

                        I left a message last week and still have not heard back from them. I also sent them an email last week. I wonder if they are short handed due to bad weather or something.
                        May your day be blessed. :icon_wave:

                        Shea Michelle

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                          #13
                          Re: is there an active phone number to talk to someone to order from MSQC?

                          it would be helpful if Jenny would address this problem

                          Comment


                            #14
                            Re: is there an active phone number to talk to someone to order from MSQC?

                            Originally posted by estrogen View Post
                            it would be helpful if Jenny would address this problem
                            I believe Jenny does the tutorials and travels. Some of her kids actually own the shop. Since we are in different time zones I always wait until I know the store is open to call and I haven't had a problem getting someone on the phone.
                            Shirley aka buckeyequilter
                            I work to support a sewing habit that I don't have time for, because I work!

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