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    Hello M*.... question

    How long does it usually take for M* to respond to an email? I sent it early yesterday in regards to a problem with an order and have not even gotten a confirmation email saying that it was received.
    Hugs,
    Joanne

    There are no mistakes, only happy accidents. - Bob Ross

    A girl needs to surround herself with TONS of happiness.
    Happiness = fabric!:icon_woohoo:

    #2
    Re: Hello M*.... question

    Usually within 24 hours they will respond. You won't get a confirmation letting you know that it was received. I never did.
    "She who dies with the most fabric wins"

    Ecclesiastes 9:10 "Whatever your hand finds to do, do it with all your might, for in the realm of the dead, where you are going, there is neither working nor planning nor knowledge nor wisdom."

    Julie
    :D

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      #3
      Re: Hello M*.... question

      Make sure you have them in your address book...so it doesn't go to spam!
      Mary
      SW Missouri


      Smile and the world smiles with you, frown and you frown alone.

      Comment


        #4
        Re: Hello M*.... question

        you can also call them that is usually better (888)-571-1122
        Last edited by kelliedi; January 28, 2014, 09:57 PM.
        :icon_wave::icon_woohoo:Kellie:icon_hi:

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          #5
          Re: Hello M*.... question

          I was going to advise what Kellie said.
          Blankets wrap you in warmth, quilts wrap you in love

          Marilyn......
          sigpic

          Comment


            #6
            Re: Hello M*.... question

            Hmmm..... still nothing.
            Hugs,
            Joanne

            There are no mistakes, only happy accidents. - Bob Ross

            A girl needs to surround herself with TONS of happiness.
            Happiness = fabric!:icon_woohoo:

            Comment


              #7
              Re: Hello M*.... question

              I called once ( several months ago) and was told that they had over a week of emails backlogged that they were working on. It took about ten days to get an email response and by that time, I had resolved the issue on the phone.
              Donna

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                #8
                Re: Hello M*.... question

                Originally posted by dwil23 View Post
                I called once ( several months ago) and was told that they had over a week of emails backlogged that they were working on. It took about ten days to get an email response and by that time, I had resolved the issue on the phone.
                WOW! Hate calling because of my reception in the area I live. Don't have a choice.... sigh.
                Hugs,
                Joanne

                There are no mistakes, only happy accidents. - Bob Ross

                A girl needs to surround herself with TONS of happiness.
                Happiness = fabric!:icon_woohoo:

                Comment


                  #9
                  Re: Hello M*.... question

                  Originally posted by soul60s View Post
                  Hmmm..... still nothing.
                  We have a great group in Customer service and my advice is to call....they are all sweet and we will make everything right!!!
                  Sorry you have a problem at all...Thanks for your patience...Jenny

                  Comment


                    #10
                    Re: Hello M*.... question

                    I've called a couple of times and received very helpful and friendly service. Wouldn't hesitate to do this again if I need to check something out - they are so nice!

                    Comment


                      #11
                      Re: Hello M*.... question

                      I call Customer Service when I have an issue because I get to talk to Little Jean (usually) and she's a blast!
                      K is for Karen 😊​..................
                      Cremation - My last hope for a smokin' hot body.


                      Before you speak,
                      T - is it TRUE?
                      H - is it HELPFUL?
                      I - is it INSPIRING?
                      N - is it NECESSARY?
                      K - is it KIND?

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