PDA

View Full Version : Laptop Issues - Is it fixed?



JCY
April 18th, 2018, 11:54 PM
I was surprised today when Computer Specialists called & said my laptop was fixed. I went right down & got it. The cost of repair was reasonable, too. The problem was a Trojan. They installed a free Trojan/malware scan program, which I'm supposed to run every week. I hope I got all the instructions written down so I'll remember how to do it. It needs to be run weekly. Also another program C Cleaner which needs to run regularly. I guess Trojans & malware are big problems, especially as the Chinese try to hack & invade things over here. Everything worked fine at the shop & when I first set it up at home. Now I got that weird screen & message that started this whole problem a week ago. So I have no idea if I'll still be able to use this when I shut it down for the night & boot up in the a.m.

It's been a frustrating week computer wise. I used the senior center computer lab last Fri. for 2 hrs. to check e-m & check in here. A friend from church gave me a loaner laptop yest. It worked fine in the a.m., then I had problems later in the day. It was doing the same thing today -- not allowing me to do any browsing of any web sites or access anything. He came by after work today & picked it up. Now I'm really wondering about my laptop. I had been thinking I needed to buy a new laptop when they called today to say it's fixed. I guess only time will tell. I know I sure felt lost & disconnected without it the past 8 days. I missed "talking" to my kids & cyber Forum friends.

I hope I'll be back tomorrow.

Star lover
April 19th, 2018, 07:22 AM
Wow, you sure have had lots of problems. I hope they all get fixed for you soon. We have CCleaner on our lap top. We just don't use it much now that I have an iPad. Miss you! Hugs and hang in there. Computers are our worst enemies and best friends.....can't live without them and sometimes .....

151938

KarenC
April 19th, 2018, 07:51 AM
Hi Judy, try to watch carefully and determine what site you are trying to look at when you get these messages. I found that I was clicking on one of those links either on Yahoo search or Facebook (can't remember which) that would start up with a story and you had to click next to continue reading. Well as I finally get towards the end of the story, it would come up with an audio message about windows security and I needed to call for assistance. It was a fishING thing for them to be able to take over the computer. I've learned to not read those stories anymore. They love to target these to fol km so of our age. :(

Monique
April 19th, 2018, 08:08 AM
I hope you get it 'fixed' and up and running.

Carlie Wolf
April 19th, 2018, 09:08 AM
I missed you while you were gone. I enjoy reading you.

I have CCleaner too and run it every day usually when I shut down at night. I like it. What free malwear program did they suggest for you? I have Bitdefender. I think it runs automatically in the background...but now I'm not sure :-) I'll have to check. I wouldn't mind also trying another one.

KPH
April 19th, 2018, 09:14 AM
I've missed seeing you here, Joy. I hope everything is on the mends!

TMP
April 19th, 2018, 10:36 AM
I also have missed reading your post. I just hate having computer problems. I hope they fixed it.

JCY
April 19th, 2018, 01:27 PM
Okay, here's what Computer Specialists installed on my laptop. I already had CCleaner on it, but I hadn't known how to use it. One of the computer coaches at the senior center installed it some time back. Now that I know how to use it, I'll be using that regularly. The other programs are:

- Defraggler
- Disk Check-up
- Malwarebytes
- Super Antispyware

The virus scan program I've used from day 1 is Microsoft Security Essentials, which is free & very effective. I think their new one is called Defender. I've been diligent to run either a quick or a full scan weekly. I usually alternate, since the full scan takes so long.

He put an icon on my desk top with a reminder to "Run Weekly", which takes one directly to all these programs. At the shop, he demo'd how to use each one. I took notes. I went through them one by one this a.m. just to make sure everything is clean. One of the computer coaches said that sometimes Trojans/malware/viruses will re-install. Computer Specialists also recommended to never do banking on line or use credit cards for purchases. Instead, use Pay Pal. And don't click on ads. Sometimes something can invade your computer from those. I've always been suspicious of forwarded e-m messages; these often can come from multiple people's e-mails who you don't know or ever heard of. Usually I don't read them, but delete them. I've asked friends who send me these forwards to not do it, but they don't always remember.

So...I'll take it one day at a time & hope for the best. It's soooo good to be back here & have a working laptop again.