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Thread: Is M* over extended?

  1. #11
    KPH
    KPH is online now Senior Member
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    Default Re: Is M* over extended?

    The only delays I've had is when the postal service decides to take my package to Greensboro first. That has nothing to do with M*.

    Was your order near a free shipping day? That might have something to do with it.
    Katrina


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  2. #12
    BillNye's Avatar BillNye is offline Administrator
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    Default Re: Is M* over extended?

    we're actually better than ever, can you send me your order number and I'll peek? alan@missouriquiltco.com
    BobW and Midge like this.

  3. #13
    Carlie Wolf's Avatar Carlie Wolf is online now Senior Member
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    Default Re: Is M* over extended?

    My shipping has been great lately. One item recently was shipped on in the afternoon I ordered it and I received it two days later. Once in a blue moon when I purchased fabric it was minimally slower. Everything is packed so well too. My guess is it's slower to your area because it's off continent.

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  4. #14
    BobW's Avatar BobW is online now Senior Member
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    Default Re: Is M* over extended?

    Quote Originally Posted by BillNye View Post
    we're actually better than ever, can you send me your order number and I'll peek? alan@missouriquiltco.com
    Al to the rescue! I'd like to see any other on-line merchandiser have one of the founders see a post and check it out. Talk about service.
    Midge and Simply Quilting like this.
    Bob

    (If all the pieces fit perfectly, people will think it was made by a machine!) LOL

  5. #15
    MaryD is online now Senior Member
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    Default Re: Is M* over extended?

    I think you must have got them at a busy time.

    My last order which I placed early in August and included cutting 30 small yardages, was sent within two days. It acually left the USA four days later and arrived in Melbourne seven days after I ordered. I thought I was going for the world speed record. Then Australia Post got hold of it and it took five days to get from Melbourne to Melbourne.

    Hope your order gets sorted soon.

  6. #16
    joder1116 is online now Junior Member
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    Default Re: Is M* over extended?

    I've only had one hiccup in all the time I have been ordering from M*. I was shipped a wrong item, but after one phone call to customer service it was fixed. M* even sent a shipping label to return the wrong item. M* customer service is top notch, as is the entire staff!

  7. #17
    EsGrandma is online now Senior Member
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    Default Re: Is M* over extended?

    Sorry for your problem - I ordered late on Friday and it was delivered today (even with a Sunday and Labor Day) - don't know how MSQC does it. Wasn't surprised that Al was there super fast to check this out.

  8. #18
    Kansas farm girl is online now Junior Member
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    Default Re: Is M* over extended?

    I just wish they could figure out why I'm not getting the DD e-mail. The first time it happened they told me that it was my internet provider now no response other that "we are working on it. This has been ongoing for a month.

  9. #19
    K. McEuen's Avatar K. McEuen is online now Moderator
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    Default Re: Is M* over extended?

    There are a couple internet providers that they are having some issues with on their daily emails. I know ATT.net (or com) is one and can't remember the other offhand. It takes time to troubleshoot internet issues and figure out why one will go through and others won't. Maybe set up a gmail account for now and subscribe to the DD emails from there is a temporary fix for you.
    K is for Karen

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  10. #20
    BobW's Avatar BobW is online now Senior Member
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    Default Re: Is M* over extended?

    Quote Originally Posted by Kansas farm girl View Post
    I just wish they could figure out why I'm not getting the DD e-mail. The first time it happened they told me that it was my internet provider now no response other that "we are working on it. This has been ongoing for a month.
    My DD email is going into my "Junk" folder everyday now. I don't know why, but I just check there now.
    Bob

    (If all the pieces fit perfectly, people will think it was made by a machine!) LOL

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