Hi, I have the new 12000 machine, yes it is expensive but its a fabulous machine, lots of ordinary embroidry stitches and also embroidery in the file on the machine.

You are in the UK, speak to David Drummond 0131 539 7766, he is one of the countries top dealers and ships machine all over the world. As long as you keep the original packing and box he will collect your machine, service it and send it back to you free of charge. You have the alternative of taking to a local Janome dealer for service, if there is one within travelling distance.

I love mine, there are so many features its almost impossible to talk about them all. The biggest asset as far as I am concerned is the embroidery unit, it slides onto the back of the machine and can be left on permanantly as mine is. You do not hav to faff around sliding the embroidery unit on the machine when you want to embroider. There are a lot of videos on UTube both about the machine and also how to use it. There is also a very helpful site on Yahoo that deals with the problems people may encounter with the machine.

I did have a problem when I first got it, but it was me that was doing something wrong, not the machine.

I have a friend who is a well known quilter and embroiderer, she has a Bernina, but is in the process of selling it to but the 12000, I think thats says a lot about the machine.

If you want anymore info you can email me and I will do what I can to help you.