longarmer mess up resolved

[zenkitty]

Hi everyone. I thought I would share some things about my recent post about a bad quilting job. I took the quilt to another longarmer who is very well respected here and also sells longarms, gives classes on them and her staff also know their stuff. There were several things wrong....the first was using a different color thread in the bobbin. The second was her tension on the top, or even both, was off. Third, quite a few of the loops were areas where she stopped and began. So, the owner showed me how to hide those loops...but in this case they were so bad, it didn't work. I ended up giving her the name of the person who did the work because she sold the woman her long arm and wants to get her in to fix the thing and also give her free lessons on how to properly start and stop.

Long story short...they are not charging me to rip everything out, charging me $5 a yd for new backing (which is pretty nice fabric) and will quilt it. I feel better about it, and I left a message to my friend so we can talk. I am going to pay her for her supplies, which I think is fair.

And no....I will not use her again. Even the owner, who knows this woman, couldn't understand why she did what she did. She thinks she just didn't know what to do. Anyway...just so you know.

[cyndiofthevortex]

I'm glad to hear your quilt is going to be okay! What a terrible experience for you. You sound relieved that it is resolved.

[zenkitty]

I am. I just will see if my friendship with this woman remains. I opened the door to her. We will see....

Well..it seems she was just as upset as I was and is going to pay for the backing, bring her machine in for repairs and take some classes to improve. She admitted she needs more practice.

Amen.

Thank you all for listening..

[Bubby]

This seems like a very fair resolution to your problem. I'm glad it happened this way and glad your friend will get some help with her quilting technique!

[MRoy]

I'm glad it all got resolved for you and that your friend is going to get help and instruction with her machine. If she plans to make money doing machine-quilting, she definitely needs to do this.

[Loonwatcher]

I am so glad to hear that the situation has been resolved and you are going to get a beautiful quilt in the end.

[zenkitty]

yes, this quilt will have many hands involved. It is being sent to Illinois to the owners mother, who does the ripping, and is 80 and loves doing it. She does hand quilting as well, but not so much anymore. Then she will mail it back and the work will begin.

If quilts could talk, just imagine what they would share.

[debinmalaga]

So glad to hear you got such a good resolution to the situation.

[cinca2]

The owner's Mother is a goddess to do the ripping. I love her.

[PAQuilter]

I'm so glad that this was worked out in a friendly way. Way to go!