Amy, I am having this same problem with my Husqvarna / Viking SE.....I am going to take it to the shop where I purchased it today to see if they can help me figure out what I did wrong. This is the first attempt for me at free motion quilting and I am sure whatever is wrong is my fault, not the fault of the machine.
IF I find out any "generalized" info, I will come back to this thread, and let you know.

Just a suggestion....you have your "post" in the wrong section......You might try to put this comment in General Suggestions or Quilting ...????
The section you put your post in is to learn how to use this site.....hope this helps !