Wow that is really sad HR...my dealer always finds my buyer points using my phone number rather than my name (so many common names where phone numbers rarely overlap). On the upside maybe there is another HV dealer nearby? Check the HV site...with service that poor in your Joanns, I wouldn't want to leave there for any needed service! On the upside, maybe another dealer would be in a quilt shop that offers classes and a helpful, non sexist staff?