Quote Originally Posted by Lola2Ace View Post
The bigger needle is a great suggestion, but always remember to thread your machine with the presser foot up. This opens your tension disks and that is what helps to feed your thread properly when sewing. Keep us updated on how you are doing. It is so frustrating when things aren't going well, especially with a new and expensive machine. Stay calm, it will all work out.
I work in a quilt store and I agree with this post, use a larger needle an 80 or 90. Our first trouble shooting suggestion is always the needle