Cathy I was thinking the same thing. She should sew with the dealer watching to see what the problem is. Inspired you should take a block and thread the machine in front of them and sew with the needle you have been using and the thread you have been using. Maybe then they will be able to tell you if its the thread, the needle, the machine or you. Didn't they give you some lessons when you bought the machine? You may be missing one step in the sequence of threading or the needle or the thread itself. I bet it's a combination of things. When ever you take it in, they are using the right stuff and it sews perfect. Check it out like Cathy said to. Hugs, Jan L
P.S. write your questions down so you don't forget to ask them. Bye for now and good luck!



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