I had a similar experience recently with Heirloom Patch. I ordered some yardage of Moda Origins for a border I needed to complete. Two weeks after paying and not receiving a shipping notice I call the store number to find out if it had shipped. A lady answered like it was her home. I think she does the whole business out of her home. She apologized saying it's been busy with summer and kids being out of school and didn't get around to call me yet. She didn't have the exact yardage I wanted and asked if I wanted to take what she had left. I told her yes and asked if she'd refund the difference. She said yes.

It took her another 10 days to ship the yardage out and I waited two more weeks to get a refund via Paypal. She never sent it after me calling twice. I filed a dispute with Paypal and finally got my refund.

I'd never order from that store ever again. She's extremely unprofessional.