Well I guess that is a lesson learned. Pay pal will issue you a refund if there is no tracking info to be disputed. They almost always rule on the side of the consumer. It is also true, sad to say, that the BBB actually cannot really do anything. Next time check with the BBB first to see how many complaints have been filed against a company that you are unfamiliar with. As a general rule I don't do business with companies that I don't know anything about. Any one can set up a web site. If they don't have a 'reviews' page steer clear of them. If it is a 'store front' on ebay check their feedback. Unless it is 100% don't do business with them either. Hope it all gets worked out for you.