Warning! Dakota Cabin Quilts-North Dakota

I've been following this saga and also glad it all worked out for you! I actually seached their site to check it out and I could see why you felt comfortable initially ordering from them as they seem legit. I was going to ask today if anyone had actually successfully ordered/dealt with them since they seem like a nice, home-based business. I know mail can be tricky (it takes ages sometimes to get stuff to Canada) so I feel bad for them too since it was out of their hands once in the postal system. Anyway, very happy it all was resolved but what a headache for you and in the end, you didn't get your stuff! :(

This company turned around and sent my fabric to me here in Iceland at absolutely no cost to me. I will may try them again and just mark this one up to a postal system error and the fact that they were moving home and store. I believe second chances could be in order here.

I had a similar experience recently with Heirloom Patch. I ordered some yardage of Moda Origins for a border I needed to complete. Two weeks after paying and not receiving a shipping notice I call the store number to find out if it had shipped. A lady answered like it was her home. I think she does the whole business out of her home. She apologized saying it's been busy with summer and kids being out of school and didn't get around to call me yet. She didn't have the exact yardage I wanted and asked if I wanted to take what she had left. I told her yes and asked if she'd refund the difference. She said yes.

It took her another 10 days to ship the yardage out and I waited two more weeks to get a refund via Paypal. She never sent it after me calling twice. I filed a dispute with Paypal and finally got my refund.

I'd never order from that store ever again. She's extremely unprofessional.

I have never had good luck with pay pal...I will only pay direct with a credit card that I use only for on line purchases. I had 2 separate dealings using pay pal...never again. Have never had the situations resolved and never got my money back.
Never have had a problem using a credit card direct because the cc company has to deal with the situatation with you, not a middle man.

Pay Pal will get your money back for you. It may take a bit, but if they cannot furnish tracking # Pay Pal will rule in your favor and issue you a refund.

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Originally Posted by auntiemern

Pay Pal will get your money back for you. It may take a bit, but if they cannot furnish tracking # Pay Pal will rule in your favor and issue you a refund.

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Yep PayPal is great! It's nice doing it through them because if there are enough complaints and disputes filed against one person their account gets frozen so they can't keep scamming other people.

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Originally Posted by phoots

My bf is a great believer that if you don't get great service, file a complaint. We've been to several restaurants where we've had bad service and he's emailed corporate offices. In most cases we get a coupon for something free or money off our next meal. In one case, the local manager called the very next morning!! I hope things are resolved soon and you either get your fabric or your money back!!

Pam in Vegas

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I understand your point here, but as a past server, I would have to say your best bet is to talk to a manager BEFORE you leave if you have a problem with service at a restaraunt. Majority of the time you can get the issue solved right there. No waiting for coupons, etc.

I LIKE Dakota Cabin Quilts. :) I hope this was just a glitch due to their move. I don't work there, & I don't know anyone there, but I have never had trouble with any orders from them. I believe they are honest, hard working people. I've been getting their newsletters for years now, & I've followed along as they've battled blizzards, power outages, & other troubles that come from rural, small town living out in the middle of the prairie. They have asked for customer patience from time to time, so maybe it was just a mess up because of their move. I'm glad to hear they made it right for you.

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Originally Posted by jingleme

I LIKE Dakota Cabin Quilts. :) I hope this was just a glitch due to their move. I don't work there, & I don't know anyone there, but I have never had trouble with any orders from them. I believe they are honest, hard working people. I've been getting their newsletters for years now, & I've followed along as they've battled blizzards, power outages, & other troubles that come from rural, small town living out in the middle of the prairie. They have asked for customer patience from time to time, so maybe it was just a mess up because of their move. I'm glad to hear they made it right for you.

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Ya, they did. I will give them a second chance for sure as they have Hoffman batik colors that I cannot find elsewhere.