Warning! Dakota Cabin Quilts-North Dakota

When you use paypal you don't file a separate dispute with the credit card company, Paypal does that on your behalf.

The credit card company will deal with paypal. Paypal will get a statement from the seller, and the credit card company will reveiw it.

It takes a LONG time. We had a dispute against us once, the package label got ruined and the package was returned to us. The buyers wife filed a complaint with paypal less than 5 business days after the sale. They received their package within 2 weeks of the sale, the man who bought the item called paypal and the credit card company and said the complaint was a mistake, but it was STILL not settled for 3 months.

So expect it to take some time once the formal complaint is filed.

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Originally Posted by rebeccas-sewing

Has your credit card been charged? If you haven't done so already, I would make sure to not only contact Paypal but contact your credit card company, tell them you want the charge removed and get the name and ID# of the person with whom you spoke. It sounds like you may have a fraudulent situation on your hands. The credit card company will look into it. Keep copies of any email correspondence you've had with the fabric company in case you need any proof that there is a problem.

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That has all been done and everything turned in to the BBB. Thanks.

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Originally Posted by Auntpiggylpn

You did the right thing. If I get less than stellar service from an online supplier, I always let them know that I belong to a few quilting forums on the internet and that I will be sure to pass on the horrible service that I received from them. Then I never order from them again. I also will go online to see if there is somewhere I can review the site such as yelp or google.com and leave them a bad review.

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I will search for more places to leave a review. Thanks for the idea.

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Originally Posted by Patience

reading this and thinking that everyone is correct in supporting you. also. to play the devils advocate for a moment, yes, usps offers tracking service for mail and not everyone cares or knows about the bbb. i had a new transmission put in my vehicle a few years back that was ordered from an online business who sells to lots of auto stores. i purchased the online warranty to go with it. it was a lemon. the point is, is when i got online to file with the bbb and others, this company had so many complaints it was pages long. the warranty was a scam as well. i was out of 3000 dollars and still no car. when i look online for a substantial purchase i look for reviews and weigh what is said. i hope you get your fabric.

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That's really bad about your transmission. I just don't know why people have to be like that.

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Originally Posted by CrazyMtnLady

Deb, sorry to hear you are having an issue with that company. My husband and I had an issue with a tv company and were unable to get any satisfaction until we contacted the attorney general for that state.
Here is the info for the Attorney General for North Dakota... good luck

http://www.ag.state.nd.us/About/ContactUs.htm

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Thank you.

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Originally Posted by Deb Bennett-Jónsson

That has all been done and everything turned in to the BBB. Thanks.

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Also forgot to mention. Merchant's dealings with the BBB is all voluntary. The BBB does not have any authority to enforce a thing, it is just a go-between service. A business does not have to work with them if they choose not to.

Make sure you file a dispute with PayPal if you used them to pay for it. Pay pal will work with the credit card compant to get your money back for undelivered goods.

Well I guess that is a lesson learned. Pay pal will issue you a refund if there is no tracking info to be disputed. They almost always rule on the side of the consumer. It is also true, sad to say, that the BBB actually cannot really do anything. Next time check with the BBB first to see how many complaints have been filed against a company that you are unfamiliar with. As a general rule I don't do business with companies that I don't know anything about. Any one can set up a web site. If they don't have a 'reviews' page steer clear of them. If it is a 'store front' on ebay check their feedback. Unless it is 100% don't do business with them either. Hope it all gets worked out for you.

All is well. About an hour after I posted this, they (the store) refunded my money 100%. The destination PO returned the package saying they did not recognize the address, which was correct on the mailing label. The store sent me what the PO sent them. They did not respond in a timely manner because they are moving home and store. Since this was a post office error, I will give them a second chance.

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Originally Posted by Deb Bennett-Jónsson

All is well. About an hour after I posted this, they (the store) refunded my money 100%. The destination PO returned the package saying they did not recognize the address, which was correct on the mailing label. The store sent me what the PO sent them. They did not respond in a timely manner because they are moving home and store. Since this was a post office error, I will give them a second chance.

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looking for the 'like' button!

Glad it was resolved and was just a simple PO error!

Deb, What an awful experience. On the bright side, by using PayPal at least they didn't get your credit card number! I hope you get this resolved to your satisfaction....it's a real pain!