Fat Quarter Shop - AMAZING Customer Service

[lmanna]

Last week I was creating my order for one of the Fat Quarter Shop daily Flash Sales. As I was figuring out exactly what I wanted to order and how much I wanted to order I noticed some of the fabric was becoming sold out. In a panic I placed my order specifically for the Flash Sale items and with no consideration of any non-Flash Sale items I've had my eyes on.

After I placed my Flash Sale order I emailed Fat Quarter Shop (FQS) to see if I could add an item to my order. I was travelling for business and DH did not let me know that FQS called twice to finalize adding the additional item to my order. When I got home and heard the FQS voice messages I immediately called FQS. Due to time zone differences they were closed. I figured I was out of luck when I received the shipment confirmation email the next morning without the additional item added.

This morning I received a call from FQS apologizing that we were not able to connect. They offered to send the additional item (and any other items I had my eye on) to me with free shipping.

I was literally floored. Simply amazing customer service.

[Mom23]

I shop regularly with Fat Quarter Shop and they have wonderful customer service. Don't worry, I also shop regularly with M*QC! They both have awesome Daily Deals/Flash Sales.

[K. McEuen]

Last year, right before the fall forum retreat I ordered a batik layer cake from FQS. The one I ordered had 46 squares in it. They sent me one with 16 squares. I called them and let them know about their mistake. All I wanted was the layer cake I ordered. Well, they said "Keep the one we sent." They sent me the one I ordered and gave me a $20.00 credit on my account. So, I got 16 + 46 ten inch squares of fabric (Jinny Beyer batiks, no less) for free! The price of what I ordered was a sale for $18.99 or something like that.

It all went with me to the retreat and I made it a point to let Al know what the competition was doing. I know I hit FQS if I can't find what I need at M*. Customer service goes a long way.

[quiltingaway]

they do have excellent service. Their shipping is very speedy too

[AnnieF]

I generally order more from MSQC because of prices/sales, but I've gotten nothing but great services from FQS - especially because they're nearby and I almost always get my order the next day!

[Marta]

When I first started quilting I wanted an easy pattern and kit. I was in Tx so I called Fatquater Shop and asked if the fabric in the kit was " beginner friendly" ie. was there room for mistakes. They sent me an extra fatquater and extra backing fabric.

[Bubby]

They do have A+ service. When M* doesn't have what I want, I go to FQS.

[Kgrammiecaz]

I also buy from the flash sales. Several times the fabric in my cart would be wold out before I could finish my checkout. So frustrating. But I have been lucky with some good price purchases, so no complaints. Between Missouri Starm FQS and Connecting Threads, Joanns is out of luck. I only stop up there is I am going up to the mall for something else and have a good coupon. Online and these wonderful places are the best for me.

[Bernina2]

I have ordered fabric from FQS for several years.
Great service, great quality fabric. And they
always have sale fabric. 😃

[KellyK]

I shop regularly with Fat Quarter Shop and I agree their customer service is wonderful!!!!