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I have had BL before and I find their online help great. The local store here is sort of hit of miss as far as service. So I've switched over to a Brother dealer and I'm really happy. The Dream Weaver is a great machine with a lot of great features.
Good Luck in your search.
I only buy from people I like and especially they like me! why waste one minute with that attitude? don't do it! imagine when something goes wrong OR if you'd like assistance demonstrating functions of your new machine? It would be horrible, I would not give them any of my money. There are dealers all over that are so happy to have the business. Baby Lock really should know about this attitude, certainly sounds like it is more than one person's opinion.
I would never buy from a dealer I didn't like. The service from the dealer is as important as the machine.
I really like 35th Ave Sew N Vac (the store I go to is NOT on 35th Ave, by the way!). But I have not purchased a machine from them, so.. . . can't really say. The store I go to is near Ray Road and mcClintock.
Hulamoon- I would buy any machine from a dealer I didn't like if it meant I got to live in Kauai! That's my favorite Hawaiian island!
I would love to take a weekend trip to buy a new machine but unfortunately my husband works nights and weekends protecting the streets of Phoenix, so I have the kids all to myself on the weekends. And they are 7, 4.5, and 2.5. It's not possible to take them on my own. I can barely stand taking them all in the car to the gym 10 minutes away, no way I'd make it through a road trip!!
Bjvarizona- that's the store I go to as well. I'm glad you've had good experiences there and wish I could say the same. I bought my Elna there last March and I absolutely dread having to take it in for service. I've had to take it in twice. They told me it had been used in 1 class, but I have a feeling that wasn't the truth.