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Thread: Has anybody ordered from Keepsake Quilting?

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    jjkaiser's Avatar jjkaiser is online now Senior Member
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    Default Has anybody ordered from Keepsake Quilting?

    I placed an order with KQ Saturday a week ago, priority mail. It's still not here yet and that includes not in today's mail either, which already came. I called them they said it's "in process" and didn't know when it would arrive. The day after I ordered from KQ (Sunday) I placed an order with Fat Quarter Shop, priority mail, and it arrived on Wed, 3 days ago, same shipping method. Is KQ always this slow--and not very helpful when you call?

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    buckeyequilter's Avatar buckeyequilter is online now Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I have never ordered from them but will watch this thread. They have some beautiful patterns and kits and someday I will probably order from them but it would be good to know how long it takes to receive an order.
    Shirley aka buckeyequilter
    I work to support a sewing habit that I don't have time for, because I work!

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    seajay's Avatar seajay is offline Junior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    It's a roll of the dice - I've had both very quick service and extremely slow service from them. It took 3 weeks once for a fabric order-no communication from them at all. Other times only a week. I like their kits and have ordered several but I would never order from them if time was important.

    Seajay
    buckeyequilter likes this.

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    Live to Quilt is offline Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I have ordered from them quite a few times. I have never had a problem. Sometimes seems to take longer than others, but always very helpful and they have quality items.

    Jean Anne
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    DramaMama is online now Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    Yes. Placed first order on Jan. 2 and rec'd it about mid-January. I, too, had wondered if something may have happened to the shipment, but then it soon arrived. Despite the apparent delay, I was extremely satisfied with the quality of my products.
    Blessings, DramaMama


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    stationarymom is online now Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I have ordered from them before with no problems.Do you know what they are using for shipping service? If it goes ups it might actually go through the postal service and that can take forever .I saw they just redid (new word for the day) the store ,so i don't know if that might have anything to do with it.
    Joan

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    Grandma Nan's Avatar Grandma Nan is online now Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I also have ordered from them and no problems.
    Grandma Nan



    Nancy

    "Some of the best memories are created in flip flops"

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    icul8rg8r is offline Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I've ordered from them a couple months ago and received the wrong item. I ordered king size Dream Orient wool/bamboo blend batting and instead received a twin size of that green recycled polyester batting. I don't get to the post office very often, so it's still waiting to be returned. They no longer carry the item I ordered/paid for. They will refund me - including to cost of sending it back - but only when they receive my return package.

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    irishrn's Avatar irishrn is online now Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I've used them many times. Not the fastest shippers but the quality was always great!!
    My friends hear the song in my heart, and sing it to me when my memory fails. 

    Eileen

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    Betsy D's Avatar Betsy D is offline Senior Member
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    Default Re: Has anybody ordered from Keepsake Quilting?

    I have ordered from them but it was long enough ago that I don't remember how fast/slow they were. But my sister ordered me a 1930's jelly roll for my birthday a few years ago. They sent THREE of them! I check with sister, she paid for one only. She called. They said, oh, sorry, she can keep them, our error. So that was a good customer relations transaction!
    Kgrammiecaz likes this.

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