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Thread: Martelli sale thread--did you get your items?

  1. #1
    Sherri6474 is offline Member
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    Default Martelli sale thread--did you get your items?

    When Imanna posted the code for the 50% off of any item in the Martelli catalog, I could not resist and ordered the 60mm right handed rotary cutter and refill blades. The blades came just a few days later and I kept waiting on the cutter. I even called Martelli on Thursday to check on it. (And they never called back or emailed, as the rep said they would.) I had given up and figured it was lost in the mail. But when DH brought in the mail, a package was from Martelli!!! My cutter was finally here!!! And I have to work tonight and don't get to play with it. Boo-hoo!! I am not off until Monday.

    Are they always this slow in shipping or was this just because of the special sale?? And any tips on using the rotary cutter will also be appreciated!!!

  2. #2
    Lightwriter's Avatar Lightwriter is online now Senior Member
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    Default Re: Martelli sale thread--did you get your items?

    Quote Originally Posted by Sherri6474 View Post
    When Imanna posted the code for the 50% off of any item in the Martelli catalog, I could not resist and ordered the 60mm right handed rotary cutter and refill blades. The blades came just a few days later and I kept waiting on the cutter. I even called Martelli on Thursday to check on it. (And they never called back or emailed, as the rep said they would.) I had given up and figured it was lost in the mail. But when DH brought in the mail, a package was from Martelli!!! My cutter was finally here!!! And I have to work tonight and don't get to play with it. Boo-hoo!! I am not off until Monday.

    Are they always this slow in shipping or was this just because of the special sale?? And any tips on using the rotary cutter will also be appreciated!!!
    I ordered several items from the sale. I received all but one of the items. Called the number on the return label. She said the item was backordered, but wasn't marked as such. She said she had not really anticipated the volume of items she sold and was behind in shipping...and was out of several items because of that volume. Said it would be 3-4 weeks on the mat I ordered.

    Thought this info might clear up your problem.
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  3. #3
    dlsnaples is offline Senior Member
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    Default Re: Martelli sale thread--did you get your items?

    Just received my order in the last few days. It did take them awhile, I suppose overwhelmed by the response. Some of the best companies have growing pains as we quilters make them "famous". I am looking forward to suing my new cutters and mat this weekend.

  4. #4
    KnitWitRosie's Avatar KnitWitRosie is offline Senior Member
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    Default Re: Martelli sale thread--did you get your items?

    Got my Roundabout cutting mat & ironing pad set on Wednesday (I think). Never got any notification of shipment, so it was a pleasant surprise when I got home from work Planning on giving it a trial-run this weekend (hopefully).

    I was quite pleased with their customer service and shipping.
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  5. #5
    mpattylou is offline Senior Member
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    Default Re: Martelli sale thread--did you get your items?

    Got my mat and turntable middle of last week. Why does plastic stuff have to stink so much. Will have to keep it outside the house for a while so it can stink off.

  6. #6
    Carolyn's Avatar Carolyn is offline Senior Member
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    Default Re: Martelli sale thread--did you get your items?

    Mine was a little late in arriving also. No shipping notice and the wrong amount was charged to my account. This is not their norm. Like Lightwriter said, they received more orders than they thought would come in. Maybe just call it growing pains this time around. Something that really stood out to me was when I checked the charge it listed one of the company's products as gravestones! Not what I would have ever thought they would sell.

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