I have ordered from them numerous times with only one problem. I called and the lady in customer service was very nice and corrected the issue immediately. However, that cutting job on the fabric they sent you is ridiculous and I would be very unhappy about that!! I would be even more unhappy about the multiple cuts of the yardage and the shortage is just wrong!!! You have every right to rant, I would be giving them an earful!!! I am wondering if this was done by some temporary personnel hired for the Holidays who just doesn't care!! They definitely need to be told about your experience. I hope you do and they do what they should to make it up to you!!