Wow. The only time I have seen anything with that ragged of a cut, it came at the end of a bolt and was also horribly wrinkled up. I got that last few inches for free! I gave the gal at the cutting table the 'eye' when she started to count it in the measurement. My comment of "If you are going to charge me for that, you can trim it off where the wrinkles start." probably helped convince her that no one was going to want that. She didn't want to make another cut or write a remnant slip!

Sorry that you have gotten such crap service from them. I had good dealings with them when I purchased several years ago, but we all know how things can change. There are plenty of places to shop online besides them.