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  1. #11
    JaniceR is online now Senior Member
    Applique Angel

    Join Date
    Apr 2012
    Posts
    360
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    Default Re: My granddaughter cut better in kindergarten

    I have ordered from them numerous times with only one problem. I called and the lady in customer service was very nice and corrected the issue immediately. However, that cutting job on the fabric they sent you is ridiculous and I would be very unhappy about that!! I would be even more unhappy about the multiple cuts of the yardage and the shortage is just wrong!!! You have every right to rant, I would be giving them an earful!!! I am wondering if this was done by some temporary personnel hired for the Holidays who just doesn't care!! They definitely need to be told about your experience. I hope you do and they do what they should to make it up to you!!

  2. #12
    Eriepatch's Avatar Eriepatch is online now Senior Member
    The Guild President

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    May 2014
    Location
    NW Arkansas
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    Default Re: My granddaughter cut better in kindergarten

    That really is terrible Karen.....I would certainly complain even if it didn't get taken care of.
    I have ordered from them several times and never had a problem. Their prices are good
    and it's easy to get free shipping since you only have to order $35. Hopefully it was extra
    help they hired over Christmas?

  3. #13
    bubba's Avatar bubba is online now Senior Member
    Missouri Star

    Join Date
    Mar 2013
    Location
    Tacoma WA
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    Default Re: My granddaughter cut better in kindergarten

    I have ordered from the several times and never had problems. I'm so sorry this happened to you. Hopefully everything will work out in the end.
    pat.

    No rain....no rainbows!



  4. #14
    songbird857's Avatar songbird857 is offline Senior Member
    Missouri Star

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    Jan 2014
    Location
    Springfield, MA
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    Default Re: My granddaughter cut better in kindergarten

    I'd definitely send a pic and a rant - even if you never do business with them again, it may cause them to change a few things. This is unacceptable.

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