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December 27th, 2014, 01:32 PM
#11
Senior Member
Applique Angel
Re: My granddaughter cut better in kindergarten
I have ordered from them numerous times with only one problem. I called and the lady in customer service was very nice and corrected the issue immediately. However, that cutting job on the fabric they sent you is ridiculous and I would be very unhappy about that!! I would be even more unhappy about the multiple cuts of the yardage and the shortage is just wrong!!! You have every right to rant, I would be giving them an earful!!! I am wondering if this was done by some temporary personnel hired for the Holidays who just doesn't care!! They definitely need to be told about your experience. I hope you do and they do what they should to make it up to you!!
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December 27th, 2014, 01:51 PM
#12
Senior Member
The Guild President
Re: My granddaughter cut better in kindergarten
That really is terrible Karen.....I would certainly complain even if it didn't get taken care of.
I have ordered from them several times and never had a problem. Their prices are good
and it's easy to get free shipping since you only have to order $35. Hopefully it was extra
help they hired over Christmas?
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December 27th, 2014, 04:04 PM
#13
Senior Member
Missouri Star
Re: My granddaughter cut better in kindergarten
I have ordered from the several times and never had problems. I'm so sorry this happened to you. Hopefully everything will work out in the end.
pat.
No rain....no rainbows!

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December 27th, 2014, 04:13 PM
#14
Senior Member
Missouri Star
Re: My granddaughter cut better in kindergarten
I'd definitely send a pic and a rant - even if you never do business with them again, it may cause them to change a few things. This is unacceptable.
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