Well, I am still totally happy with the way I handled things. Just want to say, I was not looking for kudos, but I loved the support from everyone as we all do know the right way to do things and what makes our worlds a better place to be.

Twice now they have not had my fabric in stock (so they say). I checked on my orders several times and there was still always plenty of the fabric left of which they say is now no longer available (well one was in small pieces not equaling my order anyway). We are talking about only 4 and 5 yards. Especially this second one, just yesterday there was still over 100 yards left. I was even thinking of ordering more. Then I get an email today saying it is out of stock. Cant even find the item on their site now.

I was patient with the waiting times, I know it is the holiday. I like the fabric, no issue there. Then the duplicate order which they have no way to charge me so I could keep it. So now they owe me money.

I let them know both times they could resolve the issue by allowing me to keep the duplicate order and pay the difference - no response. I do not at this time seeing myself as a customer of theirs in the future. I can except issues/errors to a point. But this is a bit much with only two orders ever placed with them.

We will see what their response is, if they respond.