Sorry you had a bad experience at WM. I've had pretty good luck with the cutting & labeling, but sometimes have to hunt up someone to help. I know the mgr. of the fabric dept. has several other depts. as well & is over-worked. I bought quite a bit of fabric at WM when I first was starting out b/c I didn't want to ruin full price LQS fabric. Do you have a Hobby Lobby near by? Our store has quite a large selection of fabric, but still isn't quite LQS quality. But with the 40% off coupons, you save quite a bit. JCY