Oh, that machine is sweet! But it does sound like a problem that has to be taken care of by a technician.

I am assuming you don't have a stitch regulator - yet. I had a 1 hour chat with a man who does a lot of work for BabyLock. His latest invention - I don't think it is out yet - is a device to attach to the stitch regulator, in place of a hoop for FMQ. The regulator goes under the material, the device goes on top of the material, attaches to the regulator, and it has raised "handles" which allow you to very easily move the material for FMQ.