Awesome Baby Lock Customer Service

Brother/ Babylock has the best customer service. I have had both brands for many years, and any time I have had any problems (which is not very many times), customer service had been 5 star. Many years ago, I was working on my wedding dress. My machine died, just stopped. Took it to my dealer to be repaired, who then had to send it to the factory. I explained that I was working on MY wedding dress and the dealer loaned me a machine. When my machine came back, not only was it repaired, but the computer was upgraded, a foot that I broke was replaced and my warranty was extended. Customer service by vendor and dealer, can make or break a company.