Way back in April, I purchased the DD charm pack Catalina, and tucked it away in my stash. I've been so inspired by many of the 'Falling Charms' quilts here, I felt it was time to 'give it a go', and decided a table topper would be interesting using this pattern.
As I began sashing my charms, I noticed a gummy sort of glue on maybe 8 or 10 charms, very random, I might add, within the charm pack. Now what to do?
I'd already started the project. I spot cleaned a couple, with cold water and a little Dawn dishwashing liquid, but didn't remove the goo entirely. (Mmm, is this stuff water soluble?...)
Well I gave MSQC a call, explained my dilemma, and they're sending out another charm pack, free of charge! Not many questions asked, at all. My take from my brief, but pleasant conversation? 'If you're not satisfied, neither are we...'

I didn't have to jump through hoops (or worse yet, frog what I had already accomplished for an even exchange) nor send back the damaged squares, to provide evidence.

There's still somebody out there that still CARES about their customers! Thanks, MSQC!!