And right now I am mad!

I've shopped at Hancock Fabrics 1 mile from my house for a verrrryyy long time. They've had a succession of managers, most who recognized a customer who shops very regularly and spends lots of money, so they treat me well. Today that changed.

I found a partial jelly roll of that Secret Garden fabric, and asked what the price would be of Madam Manager ( wanting to throw in more descriptive words here but I'll keep them to myself). It usually has 10 strips in it, but this one was unrolled and one strip was missing. Now, I've seen this piece of damaged merchandise in the store for months. When I asked the price, she said she would give me a 10% discount off the full price. Yes, big deal! It isn't a discount when you don't get all the fabric you're supposed to get. I paid full price for 9 pieces of fabric, and that's no discount. When I asked her if she could discount the roll further because it was damaged, she insisted that she had already given me a discount of 10%. The idiot couldn't get it through her thick skull that she wasn't giving me any sort of discount. I was ready to throw the fabric at her! She turned on her heel and went back to the sactuuary of her back office, where she usually lives, only to help her very overworked staff on very rare occasions!

The good news is that it was on sale ( if course, no signs anywhere that these items were on sale--there never are). Still totally red in the face mad over her stupidity and rotten customer relations with customers. But the nearest store other than this is many many miles away. So I'll probably be back to shop there again, still a disgruntled customer.

Oh, for a MSQC closer thn 5 hours away!