Don't make your best customer mad at you!

[Jean Sewing Machine]

And right now I am mad!

I've shopped at Hancock Fabrics 1 mile from my house for a verrrryyy long time. They've had a succession of managers, most who recognized a customer who shops very regularly and spends lots of money, so they treat me well. Today that changed.

I found a partial jelly roll of that Secret Garden fabric, and asked what the price would be of Madam Manager ( wanting to throw in more descriptive words here but I'll keep them to myself). It usually has 10 strips in it, but this one was unrolled and one strip was missing. Now, I've seen this piece of damaged merchandise in the store for months. When I asked the price, she said she would give me a 10% discount off the full price. Yes, big deal! It isn't a discount when you don't get all the fabric you're supposed to get. I paid full price for 9 pieces of fabric, and that's no discount. When I asked her if she could discount the roll further because it was damaged, she insisted that she had already given me a discount of 10%. The idiot couldn't get it through her thick skull that she wasn't giving me any sort of discount. I was ready to throw the fabric at her! She turned on her heel and went back to the sactuuary of her back office, where she usually lives, only to help her very overworked staff on very rare occasions!

The good news is that it was on sale ( if course, no signs anywhere that these items were on sale--there never are). Still totally red in the face mad over her stupidity and rotten customer relations with customers. But the nearest store other than this is many many miles away. So I'll probably be back to shop there again, still a disgruntled customer.

Oh, for a MSQC closer thn 5 hours away!

[K. McEuen]

I am assuming that this was a new manager? It's hard work breaking in new staff. The women at Joann's by me mostly know me by name. When the new manager came he had no clue and wondered why they all knew me. He asked if I used to work there.

[Jean Sewing Machine]

I am assuming that this was a new manager? It's hard work breaking in new staff. The women at Joann's by me mostly know me by name. When the new manager came he had no clue and wondered why they all knew me. He asked if I used to work there.

No she's been there for a year! We didn't think she would be around this long. She's chased off some good employees ( and some not so good). When she chases off folks who have worked there for years and who give good customer service, I'm ought of there, no matter how convnient it is.

[mom4him]

I am assuming that this was a new manager? It's hard work breaking in new staff. The women at Joann's by me mostly know me by name. When the new manager came he had no clue and wondered why they all knew me. He asked if I used to work there.

Karen, did you tell him you work hard at spending your hard earned $$s there? LOL

[bakermom]

Frustrating, but there may be guidelines they must follow when they discount something damaged.

[Jean Sewing Machine]

Frustrating, but there may be guidelines they must follow when they discount something damaged.

She didn't give me a discount! She charged me full price for 9 strips of fabric and called it a discount because she didn't make me pay for the full 10 strip roll when it was missing a piece.

Those Big Lots $7.50 jelly rolls are looking might good right now!

[kensington]

She didn't give me a discount! She charged me full price for 9 strips of fabric and called it a discount because she didn't make me pay for the full 10 strip roll when it was missing a piece.

Those Big Lots $7.50 jelly rolls are looking might good right now!

Be careful with them. I looked at them, they are not really quality fabric. I didn't buy any.

[Jean Sewing Machine]

Be careful with them. I looked at them, they are not really quality fabric. I didn't buy any.

I've used them more than once. They wash up fine and soften when the sizing is out of them. They're not Moda quality, but work for me when I'm practicing with a quilt design that I want to rehearse before committing expensive fabric to the project.

[buckeyequilter]

Be careful with them. I looked at them, they are not really quality fabric. I didn't buy any.

I have a bunch of them that my DD got for me...don't know what I'm going to do with them because they are cut all wonky. I might just put them in with my scraps and use them up.

[Jean Sewing Machine]

I have a bunch of them that my DD got for me...don't know what I'm going to do with them because they are cut all wonky. I might just put them in with my scraps and use them up.

I guess I've been lucky, because mine have been fine.