Re: Don't make your best customer mad at you!
I work for Hancock fabrics and I got to tell you that store IS NOT THE NORM! Our store is the top store in the company. Our manager has been with the company for 30 years and has high expectations of her staff and we willingly give to her because we appreciate her very much! She is out on the floor, busting her behind just like the rest of us. We just moved to a new store and it is a New Concept store. Our store was picked to be the first store in the company using the new concept because of our manager and staff.
Jean, I would let Hancck corporate know about your experience today. It definately won't make them happy knowing a customer wasn't pleased with their shopping experience!
Re: Don't make your best customer mad at you!
Oh that's to bad...I love the staff at my Joanns always helpful and ready to offer suggestions
Re: Don't make your best customer mad at you!
I don't shop at Hancock's really at all. I think their help in some of the stores that I have been to are lazy and don't care about the customers. Some have been quite junky inside. In one Hancock's in the Twin Cities area, I asked about sewing machine bobbins and the employee had NO idea what a bobbin was. I described it and she sent me to the scissor area-DUH...
Re: Don't make your best customer mad at you!
Quote:
Originally Posted by
Auntpiggylpn
I work for Hancock fabrics and I got to tell you that store IS NOT THE NORM! Our store is the top store in the company. Our manager has been with the company for 30 years and has high expectations of her staff and we willingly give to her because we appreciate her very much! She is out on the floor, busting her behind just like the rest of us. We just moved to a new store and it is a New Concept store. Our store was picked to be the first store in the company using the new concept because of our manager and staff.
Jean, I would let Hancck corporate know about your experience today. It definately won't make them happy knowing a customer wasn't pleased with their shopping experience!
That last line - I totally agree!
Jean, you are the most gracious person I've never met and I am sorry to here that you have been treated so poorly so many times!
Re: Don't make your best customer mad at you!
How about writing a letter to Hancock?
Re: Don't make your best customer mad at you!
I agree with the others contact the company. They cannot fix the issues if they don't know whats happening. I am not overly thrilled with our local Joann's. They usually only have 2 people working and sometimes they both are cutting fabric and you have an influx of people waiting to go to the register.
Re: Don't make your best customer mad at you!
I was at a quilt shop that had a full size Moda jelly roll that someone rudely pulled one of the inner strips part way out of and the shop owner discounted it right away just because it didn't look as nice anymore -- and it wasn't missing any strips of fabric! I would write a letter to Hancock. They should be able to tell by the location of the store and the date and time that you were there which manager was on duty that day. I realize the customer can't always be right but these days stores act like the customer is never right. I would think in this day and age of people not spending money like they used to be able to do, and with a lot more competition, that stores would be bending over a little backwards to attract customers to their store. Sorry you had such a bad experience.
Re: Don't make your best customer mad at you!
They threaten to close this store because of the shrinkage. I guess I could complain to corporate but that would be one more nail in their coffin. And then instead of driving one mile, I would be driving 20 miles one way to get my zippers. Can't handle that.
Re: Don't make your best customer mad at you!
Quote:
Originally Posted by
Jean Sewing Machine
They threaten to close this store because of the shrinkage. I guess I could complain to corporate but that would be one more nail in their coffin. And then instead of driving one mile, I would be driving 20 miles one way to get my zippers. Can't handle that.
But, Jean, you were trying to cure their shrinkage by buying damaged goods that they otherwise couldn't sell.
Re: Don't make your best customer mad at you!
I completely understand your frustration and hesitation to write to corporate. However, this woman sounds like she deserves to be out of a job and that the good workers deserve a better manager. Adults in a position of power, even if it is a retail manager think they are above all good behavior. It is up to those who have been wronged to try and make them accountable. She is a putz!
