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Thread: Don't make your best customer mad at you!

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    Iris Girl's Avatar Iris Girl is online now Senior Member
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    Default Re: Don't make your best customer mad at you!

    That is a long time for something damaged to sit on the shelf. At our store damaged goods that are still sellable go to *sold as is* status at 75% off and put in a bin for 30 days if after 30 days they have not moved they go in the garbage.sometimes sad also but at least you get 3 days to get a real good deal...The big down fall ... employees are not allowed to purchase *sold as is* items
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    Jean Sewing Machine's Avatar Jean Sewing Machine is offline Senior Member
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    Default Re: Don't make your best customer mad at you!

    Quote Originally Posted by Iris Girl View Post
    That is a long time for something damaged to sit on the shelf. At our store damaged goods that are still sellable go to *sold as is* status at 75% off and put in a bin for 30 days if after 30 days they have not moved they go in the garbage.sometimes sad also but at least you get 3 days to get a real good deal...The big down fall ... employees are not allowed to purchase *sold as is* items
    now, wouldn't that make sense? Too bad Hancock is being managed so poorly that they don't get it.

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    Mchelem is offline Senior Member
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    Default Re: Don't make your best customer mad at you!

    Quote Originally Posted by Iris Girl View Post
    That is a long time for something damaged to sit on the shelf. At our store damaged goods that are still sellable go to *sold as is* status at 75% off and put in a bin for 30 days if after 30 days they have not moved they go in the garbage.sometimes sad also but at least you get 3 days to get a real good deal...The big down fall ... employees are not allowed to purchase *sold as is* items
    OH, at Joann's we get first pick of the "as-is" items. I stalk them like a vulture just waiting lol. And we still get our employee discount on top of the %off.
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    mommadeb's Avatar mommadeb is offline Senior Member
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    Default Re: Don't make your best customer mad at you!

    I don't shop at Hancock's really at all. I think their help in some of the stores that I have been to are lazy and don't care about the customers. Some have been quite junky inside. In one Hancock's in the Twin Cities area, I asked about sewing machine bobbins and the employee had NO idea what a bobbin was. I described it and she sent me to the scissor area-DUH...
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    GuitarGramma's Avatar GuitarGramma is online now Senior Member
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    Default Re: Don't make your best customer mad at you!

    Oh Jean. I'm so sorry she treated you like that.

    I'm convinced that a huge number of folks totally do not get mathematics. I once had a credit card guy on the phone try to convince me that a 2% up front charge on a convenience check for $1000 was less than the 4% annual interest if I carried the balance for 2 months. This guy worked for the credit card company, for goodness sake, and he didn't know that 4% annual interest is less than 2% up front. It was only after I got off the phone that I realized he couldn't divide by 12!

    So next time you see Madame Manager, remember to pity her sadly deficient mathematical skills.
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    cyndiofthevortex's Avatar cyndiofthevortex is online now Senior Member
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    Default Re: Don't make your best customer mad at you!

    She really has to be a math dunce. I've dealt with them before and nothing you say can get through to them. And I'm no math wizard myself but I have the basic skills. As a manager she should know better. Don't punish yourself by not shopping there anymore just because she can't do elementary mathematics. I don't blame you for being furious, though! I would be, too.
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    cindyinohio's Avatar cindyinohio is offline Senior Member
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    Default Re: Don't make your best customer mad at you!

    I understand exactly what you are saying. No you didn't get a discount on a damaged item...you paid full price for what you received.We have a shop here that the owner (who I've known all my life) has to go with you to pick out fabric and then gives her "expert" advice on what you should buy. I want to, and can, pick out the fabric I want. Sorry, won't go back there. I almost felt like she thought I was going to shop lift a bolt of fabric!!
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    Suzette's Avatar Suzette is online now Senior Member
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    Default Re: Don't make your best customer mad at you!

    How does someone this inept get to a managerial position anyway? I feel your frustration.
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    HdWench's Avatar HdWench is offline Senior Member
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    Default Re: Don't make your best customer mad at you!

    What a shame Jean they don't realize in this economy, people who are good customers ARE their best assets!!!!

    I know this year during our travels, the campgrounds, fabric stores, and other shops we've had the worse experience with!! I don't get it. What is a Jelly Roll when perhaps a critical colorway piece is missing? It's worth almost nothing and you saw it sitting there for months! How long does it cost them to not move out fabric? The Big lot ones just need a bit of starch and may only come with 6 colors repeated, but at such a good price.
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    ldnanny3 is offline Senior Member
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    Default Re: Don't make your best customer mad at you!

    The sad thing is all customers should be treated nice, not just those who spend lots of money there, I have similar problems with one of the Hancocks near me. Never looked at there jelly rolls, you mean they only have 10 strips in them?

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