What is the shipping times typical now with MSCQ? Can I cancel when account says Fulfilled?

[Juliadlf]

I'm curious to know what other forum members are experiencing with getting their orders from MSQC, ie from time of ordering to getting confirmation the items have shipped.

Also I'm not getting an order confirmation anymore. This happened the last time too. Since the confirmation would appear within a few hours of placing the order it is not happening anymore for me. These were computer generated I assume and not a manual task for an employee to do. My account shows it is Fulfilled but not shipped (no tracking number or confirmation of shipping).

I'm now worried I should have looked for these layer cakes somewhere else. None of these were on sale. Can we cancel once the order is Fulfilled?

[VickiJ]

Hi Julia -

I just placed my third order with M* and so far they seem to average about 5 days from order to ship. I placed the first one on the 10th and it shipped on the 16th, order # 2 was placed on the 17th and shipped the 23rd, and the last one was placed the 22nd and shipped the 26th.

All of my orders included pre-cuts and a few yards of cut fabric, so I have no idea if that makes a difference or not. I got an email confirmation of each order, as well as the email that it shipped.

Looking at the calendar I see the 10th and the 17th were both on a Wednesday and the 22nd was a Monday so maybe I'll try to order in the beginning of the week because that last one seemed to ship the fastest!

Hope that helps.

[Iris Girl]

I just placed an order earlier in the week got my confirmation right away and just got an email it shipped yesterday. That is same as has been for me. I will receive my item by end of week

[IwantItgreen]

I have the same question as Julia. My order of the 26th says fulfilled, but no tracking info is available and no email received that it has shipped.

[K. McEuen]

I've not gotten an order confirmation on my last 2 orders, but paying is a bit different on the site now. When you hit pay with paypal you go directly there. I always get my paypal confirmation, but not a MSQC one. I think that is where the difference is. They made changes to the webpage, and probably didn't realize the order confirmation email isn't being kicked out with paypal payments. Shipping seems to take 4 or 5 days, they must be busy again. I've always gotten an email telling me when my order is shipped.

Ordering at the end of the week, you might have a couple extra days of delay since the store is closed on Sunday and Monday, I think. Not sure about the shipping department.

[Juliadlf]

I've not gotten an order confirmation on my last 2 orders, but paying is a bit different on the site now. When you hit pay with paypal you go directly there. I always get my paypal confirmation, but not a MSQC one. I think that is where the difference is. They made changes to the webpage, and probably didn't realize the order confirmation email isn't being kicked out with paypal payments. Shipping seems to take 4 or 5 days, they must be busy again. I've always gotten an email telling me when my order is shipped.

Ordering at the end of the week, you might have a couple extra days of delay since the store is closed on Sunday and Monday, I think. Not sure about the shipping department.

I assumed that last time and asked Al about it last time when not receiving confirmation when I paid via Paypal but maybe they still have not worked out the bugs.
I've never waited this long before to have stuff shipped from them. I did order on Friday (26th)so hopefully I hear soon.

[toggpine]

I found that if the DD was really popular (free shipping & the free mini-tumbler) that the time from "Order Received/Confirmed" e-mail to "Shipped" email was almost a week and then nearly a week to get it to me. My guess is that if they run a few popular DD's in a row the order & shipping department get hammered.
Apparently USPS didn't realize that the airlines fly from Saint Louis to Seattle several times a day and sent it through Houston and East Houston before deciding Seattle was the other direction, so they are to blame for the travel delay not M*

[Davidsgirl08]

My order from the 3rd was shipped on the 26th. I honestly forgot I ordered til I got an email. I don't need the fabric right away so I was ok. It's the second time my orders have been "lost" in the system, I pay with PayPal. I don't complain because I'm not in a hurry but I have been checking because I do want what I've paid for. I should add because my location here says Germany but were APO so we are on stateside shipping not international. I have no idea what's going on with shipping I'm giving the benefit of the doubt because I haven't needed anything right away

[kensington]

I've not gotten an order confirmation on my last 2 orders, but paying is a bit different on the site now. When you hit pay with paypal you go directly there. I always get my paypal confirmation, but not a MSQC one. I think that is where the difference is. They made changes to the webpage, and probably didn't realize the order confirmation email isn't being kicked out with paypal payments. Shipping seems to take 4 or 5 days, they must be busy again. I've always gotten an email telling me when my order is shipped.

Ordering at the end of the week, you might have a couple extra days of delay since the store is closed on Sunday and Monday, I think. Not sure about the shipping department.

I get both. Within seconds ... less than a minute of placing my order, I get a notification to email of that order. Filling and shipping has been taking longer. It used to be 24 to 48 hours, now is taking a week or so to get the ship email. They must be busy with all the summer traffic that comes through there.

It would be faster for me to just drive the 50 minutes to the shop to get my stuff. LOL. But, I like to order late at night before I go to bed, I doubt they would let me in at midnight or 1am. Or I'd go then.

[Miss Sheri]

I don't always use paypal, and I have had the same experience lately. I can be patient, and I know that it will get here soon.
But I haven't gotten the tracking number or the confirmation email for the past couple of orders either.