What is the shipping times typical now with MSCQ? Can I cancel when account says Fulfilled?

I just ordered machine quilting and paid on 7-21. No order confirmation. I shipped the quilt top and backing and they received it on Monday. I have been concerned because I usually get confirmation of my order. But, I called them today and they did get the order and payment, and the quilt arrived safely. They did say I would get a phone call when the quilt is ready and shipped. I love MSQ and wouldn't use anyone else, but I miss not getting any kind of confirmation that my order is in process.

Vicki C

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Originally Posted by Wantaquilt

I just ordered machine quilting and paid on 7-21. No order confirmation. I shipped the quilt top and backing and they received it on Monday. I have been concerned because I usually get confirmation of my order. But, I called them today and they did get the order and payment, and the quilt arrived safely. They did say I would get a phone call when the quilt is ready and shipped. I love MSQ and wouldn't use anyone else, but I miss not getting any kind of confirmation that my order is in process.

Vicki C

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Just curious since I've not had them do the quilting part but when you do the order on line to have them do the quilt and pay, does it show up on your "My Account" with an order number like it does when we buy merchandise?

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Originally Posted by Juliadlf

Just curious since I've not had them do the quilting part but when you do the order on line to have them do the quilt and pay, does it show up on your "My Account" with an order number like it does when we buy merchandise?

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Ha, you made me go look! It's been a while since I had my quilt done by them, but it was in there.

47774 Oct 1, 2011, 4:40am $241.89

The online part wasn't doing real well for quilting back then and it said to call. I did, but sure didn't do it at 4:40 am! I think someone must have entered the information the next morning. When I called I made sure to ask if I got all my quilter points since I phoned it in. I did!

You have to figure that if the DD sells out, that alone is 500 orders to process and ship. Add into that the regular orders, they are quite busy. Most company's take 7-10 days, so I think you need to take all of that into consideration.

My order is on it's way, but it's been two weeks since I ordered it. Earlier this year, even the DD was taking and impressive 5 days or less to get to me, but they seem to have changed their shipping process and method. While I understand busy, I don't care for the new system. It makes mail order very hard for me, even with great prices.

Still love the tutorials, which is why I had to have that fabric! :)

Pam

I got mine yesterday and only because I went to the PO and picked it up once UPS had dropped it off at the PO. MSQC shipped by UPS Surepost which means UPS doesn't do the final delivery but hands it off to our local PO to deliver.

I don't want to appear disrespectful to MSQC but I've ordered from other sellers and always had my orders shipped within a day and this isn't just 1 or 2 items but multiple items. MSQC always shipped quicker and I thought they got more staff to help with the volume but that doesn't seem to have helped. I love the tuts and the line of fabrics they carry even if they are not on sale. I don't want to have to check what DD's sell out because that for some reason delays orders being fulfilled. Maybe the reason has to do with their local PO not able to handle volume of shipments...just a thought.

I ordered the DD last Thursday, it shipped Monday and expected delivery is this Friday, so just over 1 week total from order date to expected delivery. I feel like that's a good and reasonable amount of time, to me, and that's been about average for my orders.

Susan

I placed an order last week Friday 8/2. Then Monday 8/5 I got an email that it had shipped. Today I checked the tracking and it was received by PO on Tuesday 8/6 and shows an ETA of Friday 8/9. I think that's pretty good for this order. I'm sure there's a lot of factors influencing shipping times such as: DD that sold a lot, employees having time off, increased exposure of M* due to new magazine, PO time delays, etc. There was a couple orders that took longer than that to get here and it was about 2 weeks. I think in this day and age of technology and fast everything we tend to focus a lot on times and want everything now. I do want my stuff fast but then I have to remind myself that there are so many factors involved and I'm sure at M* they want their customers to be as happy as possible and I'm sure they're doing everything to get the merchandise in our hand so that we place our next order.

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Originally Posted by Juliadlf

Just curious since I've not had them do the quilting part but when you do the order on line to have them do the quilt and pay, does it show up on your "My Account" with an order number like it does when we buy merchandise?

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Yes, Julia it does.

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Originally Posted by Juliadlf

I got mine yesterday and only because I went to the PO and picked it up once UPS had dropped it off at the PO. MSQC shipped by UPS Surepost which means UPS doesn't do the final delivery but hands it off to our local PO to deliver.

I don't want to appear disrespectful to MSQC but I've ordered from other sellers and always had my orders shipped within a day and this isn't just 1 or 2 items but multiple items. MSQC always shipped quicker and I thought they got more staff to help with the volume but that doesn't seem to have helped. I love the tuts and the line of fabrics they carry even if they are not on sale. I don't want to have to check what DD's sell out because that for some reason delays orders being fulfilled. Maybe the reason has to do with their local PO not able to handle volume of shipments...just a thought.

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Keep in mind you are only paying $5 for shipping....anywhere else it would be more.